At a Glance
- Tasks: Lead operational performance strategy and drive improvements in productivity and customer experience.
- Company: IMSERV, a leading energy data and metering specialist in the UK.
- Benefits: 28 days holiday, bonus potential, enhanced pension, and health plans.
- Other info: Join a diverse team committed to continuous improvement and innovation.
- Why this job: Make a real impact on operational excellence and drive meaningful change.
- Qualifications: Experience in performance management and strong analytical skills required.
The predicted salary is between 58500 - 71500 £ per year.
About the Company
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
The Performance Optimisation Manager is responsible for defining and delivering the operational performance strategy across Field Operations, driving sustainable improvements in productivity, customer experience, operational efficiency, workforce utilisation, and commercial outcomes. Working in partnership with operational leaders, the role provides strategic insight, robust performance governance, and continuous improvement leadership to ensure business objectives are translated into measurable results. Through data-driven decision making, process optimisation, and organisational influence, the Performance Optimisation Manager will identify opportunities to enhance performance, remove operational barriers, and deliver tangible business value. The role acts as a catalyst for operational excellence, ensuring that performance frameworks, reporting, and improvement initiatives support the achievement of both short-term operational targets and long-term strategic objectives.
Responsibilities
- Develop and lead the implementation of the operational performance and optimisation strategy across Field Operations, ensuring alignment with corporate objectives and customer expectations.
- Translate strategic goals into measurable performance frameworks, targets, and improvement programmes that drive operational excellence.
- Identify and prioritise opportunities to enhance productivity, service delivery, operational effectiveness, workforce performance, and commercial outcomes.
- Champion a culture of performance ownership, accountability, and continuous improvement across the organisation.
- Lead the development and continuous enhancement of operational performance reporting, dashboards, and management information.
- Translate complex operational data into actionable insight, providing strategic recommendations that support business decision-making.
- Identify root causes of underperformance through detailed data analysis and performance diagnostics.
- Maintain strong data governance practices to ensure the integrity, consistency, and reliability of performance information.
- Lead business-wide continuous improvement initiatives, applying Lean, Six Sigma, operational excellence, and process optimisation methodologies as appropriate.
- Identify opportunities to simplify processes, eliminate waste, reduce failure demand, and improve end-to-end service performance.
- Quantify, monitor, and report the benefits delivered through improvement initiatives, ensuring measurable value is realised.
- Lead the analysis of workforce productivity, utilisation, capacity, and capability to support strategic workforce planning decisions.
What you'll need
Essential
- Significant experience in operational performance management, business improvement, operational excellence, or transformation environments.
- Demonstrable experience developing and implementing performance strategies that deliver measurable business outcomes.
- Strong analytical capability, with experience translating data into strategic insights and actionable recommendations.
- Proven ability to lead complex cross-functional improvement programmes.
- Excellent stakeholder management, influencing, and communication skills, including engagement with senior leadership teams.
- Experience developing performance frameworks, KPIs, dashboards, and governance arrangements.
- Strong commercial awareness and understanding of operational performance drivers.
- Experience applying continuous improvement methodologies such as Lean, Six Sigma, or equivalent.
Desirable
- Experience within utilities, field services, engineering, or operational service environments.
- Formal Lean Six Sigma qualification or equivalent continuous improvement certification.
- Experience leading large-scale operational transformation or optimisation initiatives.
- Knowledge of workforce planning, resource optimisation, and field service management practices.
Benefits
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Up to a 10% bonus
- Enhanced salary sacrifice pension
- Life assurance (up to 6x salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme* (*Length of service and T&Cs apply)
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
Performance Optimisation Manager - 12 Month FTC in London employer: IMSERV EUROPE LIMITED
At IMSERV, we pride ourselves on fostering a dynamic and supportive work environment that empowers our employees to thrive. As a Field Services Coordinator, you will benefit from our commitment to professional development, with ample opportunities for growth within the energy sector. Located in the heart of the UK, we offer a collaborative culture that values innovation and teamwork, ensuring that every team member feels valued and engaged in their work.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Optimisation Manager - 12 Month FTC in London
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✨Leverage University and Alumni Resources
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We think you need these skills to ace Performance Optimisation Manager - 12 Month FTC in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at IMSERV EUROPE LIMITED and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at IMSERV EUROPE LIMITED
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In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like IMSERV EUROPE LIMITED will want to see.
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✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at IMSERV EUROPE LIMITED.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at IMSERV EUROPE LIMITED. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
