About the Company At IMSERV we're proud to be one of the UK's leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role Reporting to the Field Visits Planner Team Leader, you will be responsible for coordinating and scheduling Field Technicians efficiently to optimise performance for both the business and its customers, while maintaining a strong understanding of customer expectations to consistently meet service level agreements. You will also utilise a range of systems to support stakeholders and deliver accurate, outcome-driven solutions, as well as taking ownership of the abort process by analysing root causes and implementing improvements to reduce repeat site aborts. Responsibilities Optimise techniciansschedulesto driveefficiency. Conduct root cause analysison failure demand,identifytrendsand reduce future risks. Share skills and knowledge with colleagues. Assist with RFM requestsregardingschedules. Take full responsibility for issues and resolve them promptly. Manage and prioritise your workload to meet team and industry deadlines. Liaise with technicians where applicable to achieve the most efficient schedule What you'll need Strong verbal and written communication skills. Proficient in Microsoft Office (Excel, Word, etc.) High computer and system literacy for multiple systems. Previouscustomer service or contact centre experience. Continuous improvement mindset. Customer-focused; able toidentifyand meet customer needs. Strong problem-solving skills: quick to understand issues and draw conclusions. Resilient and dedicated to exceeding customer expectations. Capable of managing complex, conflicting demands. Proactive inanticipatingand addressing issues. Efficient time management to meet daily goals. Adaptable to change and able to work under pressure. Confident in articulating issues and solutions to customers. Benefits 28 days' holiday plus
Field Visit Planner in London employer: IMSERV EUROPE LIMITED
At IMSERV, we pride ourselves on fostering a dynamic and supportive work environment that empowers our employees to thrive. As a Field Services Coordinator, you will benefit from our commitment to professional development, with ample opportunities for growth within the energy sector. Located in the heart of the UK, we offer a collaborative culture that values innovation and teamwork, ensuring that every team member feels valued and engaged in their work.
