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- Tasks: Coordinate and schedule Field Technicians to optimise performance and meet customer expectations.
- Company: IMSERV, a leading data collection and energy metering specialist in the UK.
- Benefits: 28 days' holiday, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities for continuous improvement and career advancement.
- Why this job: Join a dynamic team and make a real impact on energy efficiency and customer satisfaction.
- Qualifications: Strong communication skills, proficiency in Microsoft Office, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
At IMSERV we're proud to be one of the UK's leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
Reporting to the Field Visits Planner Team Leader, you will be responsible for coordinating and scheduling Field Technicians efficiently to optimise performance for both the business and its customers, while maintaining a strong understanding of customer expectations to consistently meet service level agreements. You will also utilise a range of systems to support stakeholders and deliver accurate, outcome-driven solutions, as well as taking ownership of the abort process by analysing root causes and implementing improvements to reduce repeat site aborts.
Responsibilities
- Optimise technicians' schedules to drive efficiency.
- Conduct root cause analysis on failure demand, identify trends and reduce future risks.
- Share skills and knowledge with colleagues.
- Assist with RFM requests regarding schedules.
- Take full responsibility for issues and resolve them promptly.
- Manage and prioritise your workload to meet team and industry deadlines.
- Liaise with technicians where applicable to achieve the most efficient schedule.
What you'll need
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, etc.).
- High computer and system literacy for multiple systems.
- Previous customer service or contact centre experience.
- Continuous improvement mindset.
- Customer-focused; able to identify and meet customer needs.
- Strong problem-solving skills: quick to understand issues and draw conclusions.
- Resilient and dedicated to exceeding customer expectations.
- Capable of managing complex, conflicting demands.
- Proactive in anticipating and addressing issues.
- Efficient time management to meet daily goals.
- Adaptable to change and able to work under pressure.
- Confident in articulating issues and solutions to customers.
Benefits
28 days' holiday plus
Field Visit Planner employer: IMSERV EUROPE LIMITED
Contact Detail:
IMSERV EUROPE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Visit Planner
✨Tip Number 1
Get to know the company inside out! Research IMSERV's services and values so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in the role and ready to contribute.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which can boost your chances of landing that Field Visit Planner role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to scheduling and problem-solving. We want to see how you handle real-life scenarios, so think of examples from your past experiences that showcase your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Visit Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Visit Planner role. Highlight your experience in scheduling, customer service, and problem-solving. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Tech Skills: Since you'll be using various systems, mention your proficiency with Microsoft Office and any other relevant software. We appreciate candidates who are tech-savvy and can adapt quickly to new tools.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at IMSERV!
How to prepare for a job interview at IMSERV EUROPE LIMITED
✨Know Your Stuff
Before the interview, make sure you understand IMSERV's services and how they relate to the role of a Field Visit Planner. Familiarise yourself with their metering technology and data collection processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the company.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to discuss how you would approach root cause analysis and what steps you would take to reduce site aborts. This will highlight your proactive mindset and ability to handle challenges.
✨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully. This will showcase your verbal skills and your ability to meet customer needs effectively.
✨Demonstrate Your Time Management Skills
Be prepared to discuss how you prioritise tasks and manage your workload. Share specific strategies you use to stay organised and meet deadlines, especially in high-pressure situations. This will reassure the interviewers that you can handle the demands of the role.