About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role To effectively manage a team of Field Technicians and who install and maintain meter and data logging equipment and be responsible for achieving a satisfactory customer outcome by successfully owning the business within the allocated area, running a successful day-to-day operation, and contributing towards the future strategy of the business area. Responsibilities Understanding and driving performance of the team to meet KPI's in relation to customer experience, installation, completion, and revenue targets. Coaching and mentoring of new starters including those on our company run Apprentice Scheme Ensure effective management and utilisation of Site Visit Agents (Meter Reader) resources within the region, monitoring productivity, Performance and Service delivery standards. Ensure that Technicians in area have their abilities optimised, with downtime minimised. Responsible for Forecasting Plans for Region including ensuring the right number of Technicians are recruited to effectively cover the geographical area, with the right mix of skills. Work closely with the scheduling teams (both outsourced and inhouse) to manage the reallocation and rebooking of scheduled appointments in the case of unplanned Technician absences. Engagement with various suppliers and external end users to ensure that new service offerings are understood, and any delivery issues are highlighted. Be the escalation point for issues arising including but not limited to customer complaints, requests for emergency appointments, arranging out of hours calls to respond to customer needs. Ensure all staff are trained to required skill levels for safe and effective working. Conduct Investigations as required where Health and Safety related incidents have occurred. Manage your team's Holiday/Sickness to ensure it is withintarget levels havingno detrimental impact to the customer and the wider business. Ensuring work is deliveredto meet the standards IMServ set inboth procedures and from a Health and Safety point of view. Vehicles, stock, paperwork, and general administration including Travel and Hotel Bookings are managed in line with quality and company procedures. Ensure audit programmes for allfield technicians are completed in line with regulatory guidance and requirements. To audit field staff as needed and maintain documented work standards, arrange for any necessary training, and further development. To run and participate in quarterly in person engagement sessions with Technicians. Be in regularcommunications with your team to keep them updated with current business priorities, and also obtainanyfeedback from them which impacts their ability to carry out their role. To collaborate with other Regional Field Managers in relation to creating and driving the future strategy for this area of the business. What you'll need Knowledge
Field Delivery Manager employer: IMSERV EUROPE LIMITED
At IMSERV, we pride ourselves on fostering a dynamic and supportive work environment that empowers our employees to thrive. As a Field Services Coordinator, you will benefit from our commitment to professional development, with ample opportunities for growth within the energy sector. Located in the heart of the UK, we offer a collaborative culture that values innovation and teamwork, ensuring that every team member feels valued and engaged in their work.
