At a Glance
- Tasks: Lead a team of Field Technicians to deliver exceptional customer outcomes and drive operational excellence.
- Company: IMSERV, a leading UK provider of data collection and energy metering services.
- Benefits: 28 days annual leave, enhanced pension, up to 10% bonus, and healthcare plan.
- Other info: Join a diverse and inclusive company focused on innovation and growth.
- Why this job: Shape the future of energy metering while inspiring and developing your team.
- Qualifications: Proven team management experience and strong knowledge of the metering industry.
The predicted salary is between 50000 - 60000 £ per year.
Purpose of the Role: Lead and inspire a team of Field Technicians and SVAs responsible for installing, maintaining, and monitoring meter and data logging equipment. Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area. Support the UK Delivery Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent operations for Field Delivery Managers. Champion compliance, new initiatives, and ongoing improvement across the field.
About us: IMSERV is a leading UK provider of data collection and energy metering services, known for award-winning solutions and setting industry standards. We deliver specialist metering for electricity, gas, and water, combined with reliable energy data collection. Our intuitive online platform makes analysis and reporting easy.
Main Responsibilities:
- Lead the field team, ensuring safety, efficiency, and compliance.
- Hit KPIs, reduce aborted work, and support growth targets.
- Motivate and develop colleagues, manage resources and budgets, and ensure operational consistency.
- Support Field Delivery Managers with policies, compliance, and embedding new initiatives.
- Represent IMSERV at workshops and projects.
Service Delivery: Drive team performance, meet KPIs, improve productivity and customer experience, and use data to boost results.
Safety: Promote safety culture, ensure compliance, and share best practices through audits.
People Management: Lead and mentor technicians, support their development, and guide Field Delivery Managers.
Budget Management: Manage staffing, forecast needs, monitor costs, and drive efficiency.
Customer Satisfaction: Deliver outstanding service, resolve issues, and embed best practices.
Incident Investigation: Lead investigations, implement corrective actions, and keep accurate records.
Customer Engagement & Business Growth: Build relationships, understand customer needs, identify growth opportunities, and contribute to strategy.
Training & Recruitment: Oversee hiring and training, ensure compliance.
Person Specification:
- Desirable IOSH Level 2 NEBOSH General Certificate City & Guilds Level 3 in engineering
- Essential Proven team management experience
- Good understanding of UK utilities
- Strong knowledge of the metering industry
- Commercial and financial awareness
- Health and safety and quality management systems knowledge
- Experience in field-based operational leadership
- Field project management skills
- Proven record in similar roles, especially people management in a field environment
- Health and Safety management in Field Service
- Valid UK driving licence
Benefits:
- 28 days annual leave plus Bank Holidays
- Annual leave Buy & Sell scheme
- Enhanced pension contributions
- Up to 10% annual bonus
- Life Assurance up to 6x base salary*
- Simply health Healthcare plan (upgrades available)
- Car salary sacrifice scheme* (*Length of service & T&Cs apply)
Our people are our greatest asset. We work hard to keep them happy and fulfilled, driving our business forward and ensuring we stay customer-focused and competitive. IMSERV is proud to be the UK's leading and fastest-growing energy data collection and meter operations provider. We put diversity and inclusion at the heart of IMSERV. As we grow, we make sure equality, diversity, and inclusion stay central to our business and recruitment. We encourage applications from all backgrounds, recognising that a balanced workforce fosters innovation, collaboration, and ownership. These are the qualities our customers value most.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Field Delivery Manager - Scotland in Bradford
✨Get Involved in Industry Events
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We think you need these skills to ace Senior Field Delivery Manager - Scotland in Bradford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to IMSERV EUROPE LIMITED:This is your chance to really connect with the team at IMSERV EUROPE LIMITED. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at IMSERV EUROPE LIMITED
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with IMSERV EUROPE LIMITED.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show IMSERV EUROPE LIMITED that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at IMSERV EUROPE LIMITED. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
