IMS is a world-leading connected insurance and telematics provider delivering services, analytics, and technology to insurers, governments, and enterprises. The Customer Service Agent ensures IMS products are delivered to consumers, remain operational, and provide accurate tracking and risk data.
In this role you will handle direct customer queries via ticketing systems, troubleshoot technical issues, and ensure SLAs are met while liaising with engineering teams to verify device associations and
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Remote Technical Support Agent - Data & Devices in Crewe employer: IMS
IMS is an exceptional employer that champions innovation and employee growth within the dynamic telematics industry. With flexible remote working options, an unlimited holiday scheme, and a commitment to personal development through funded training opportunities, we foster a supportive work culture that prioritises wellbeing and collaboration. Join us in shaping the future of connected car technology while enjoying unique benefits like our 'Work From Anywhere' policy and a peer recognition system that celebrates your contributions.
