At a Glance
- Tasks: Support NHS pathways with accurate admin and patient-focused communication.
- Company: Join Clinical Partners, a leader in mental health and neurodevelopmental services.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Other info: Inclusive workplace with opportunities for personal growth and wellbeing support.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Previous admin experience, strong communication skills, and good IT knowledge required.
The predicted salary is between 28000 - 29000 £ per year.
At Clinical Partners, we provide specialist mental health and neurodevelopmental services that make a real difference to people’s lives. This is a varied and patient‑focused role, ideal for someone who enjoys working with people, managing information accurately, and being part of a collaborative healthcare team. As an NHS Pathway Administrator, you’ll support the day‑to‑day administrative delivery of NHS pathways, working closely with Pathway Management Leads, self‑employed clinicians and external partners. You’ll play a key role in ensuring patients are supported throughout their journey and that processes run efficiently and safely. Hybrid working is available, with location arrangements agreed based on role and team needs.
Key Responsibilities
- Supporting the delivery of NHS pathways through accurate and timely administrative support
- Working closely with patients, families, clinicians and external stakeholders
- Validating and maintaining patient tracking lists, escalating concerns where needed
- Ensuring patient information is accurately recorded on internal systems
- Providing clear, friendly and professional communication to patients and carers
- Supporting meetings and reviews, including organising information and taking notes
- Maintaining confidentiality and ensuring GDPR compliance at all times
- Raising safeguarding or governance concerns appropriately
Requirements
Essential
- Previous administrative experience, ideally within a healthcare or patient-facing setting
- Experience using databases or systems with a high level of accuracy
- Strong communication skills and confidence working with a variety of stakeholders
- Good IT skills, including MS Office (Outlook, Word, Excel, Teams)
- An understanding of handling sensitive and confidential information
Desirable
- Knowledge of mental health services or terminology
- Familiarity with NICE guidelines or NHS/service specifications
- Relevant administration qualification
Remuneration and Benefits
- £28,000 - £29,000 annual salary
- 25 days paid holiday (increasing with service to 28 days) plus bank holidays
- A day off for your birthday
- Healthcare Cash Plan
- Benefits Platform
- Life Assurance
- Discount Vouchers
- Flexible working opportunities to suit your personal needs
- Opportunities to take part in charitable events
- Access to a Wellbeing portal and Employee Assistance Programme (EAP)
Equal Opportunities Employer
At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.
DBS Check Requirement
Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.
NHS Pathways Administrator employer: Imrandd Ltd
At Clinical Partners, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With flexible working arrangements, generous holiday allowances, and access to a comprehensive benefits platform, our team members are empowered to thrive both personally and professionally while making a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land NHS Pathways Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with NHS pathways. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles in healthcare. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, be sure to highlight your experience working with patients and stakeholders. Clear, friendly communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there.
We think you need these skills to ace NHS Pathways Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the NHS Pathways Administrator role. Highlight your previous administrative experience, especially in healthcare settings, and show how your skills align with the job description.
Showcase Your Communication Skills:Since this role involves working closely with patients and various stakeholders, emphasise your strong communication skills. Share examples of how you've effectively communicated in past roles, whether through emails, meetings, or direct interactions.
Be Detail-Oriented:Accuracy is key in this position, so demonstrate your attention to detail in your application. Mention any experience you have with maintaining databases or patient tracking lists, and how you ensure information is recorded correctly.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and get back to you quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Imrandd Ltd
✨Know Your NHS Pathways
Familiarise yourself with NHS pathways and the specific services provided by Clinical Partners. Understanding how these pathways work will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves working closely with patients and various stakeholders, be prepared to discuss examples of how you've effectively communicated in previous roles. Highlight any experience you have in a patient-facing setting to illustrate your ability to handle sensitive information with care.
✨Demonstrate Your IT Proficiency
Make sure you’re comfortable discussing your experience with databases and MS Office tools like Outlook, Word, and Excel. You might be asked to provide examples of how you've used these tools to manage information accurately, so brush up on any relevant projects or tasks you've completed.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about past experiences where you had to escalate concerns or maintain confidentiality, and be ready to share those stories to showcase your suitability for the role.
