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For Companies At a Glance
- Tasks: Help customers set up and train on our awesome SaaS platform.
- Company: Join a leading global provider of enterprise management solutions.
- Benefits: Enjoy flexible shifts, remote work options, and a vibrant team culture.
- Why this job: Be part of a fast-growing company and make a real impact on customer success.
- Qualifications: Must have a background in customer support and a passion for tech.
- Other info: Ideal for proactive self-starters looking to grow in a dynamic environment.
The predicted salary is between 28800 - 48000 £ per year.
Technical Support Representative
Company Overview:
My client is a leading provider of enterprise management solutions across the globe. They provide a highly scalable Software as a Service (“SaaS”) platform that helps enterprises to optimize business operations and manage their global workforce.
Position Summary:
The role is responsible for assisting in the setup and training of new customers, answering customer questions about the company’s products and services, and working to reach resolution on all cases in a timely manner. Primary customer contact is by phone and email. The ideal candidate will thrive in a dynamic, fast-paced environment and it’s an exciting time to be involved with the business as it continues through a dramatic growth phase.
The successful candidate will:
- Be a proactive self-starter, with the ability to work as part of a Team and solo without reducing the high quality standard of work
- Able to demonstrate a proven track record in a similar or comparable Sector
- Thrive in a dynamic, fast-paced environment and want to grow with the organisation through a dramatic growth phase
- Technical Support Representative must be 100% committed to swiftly resolving issues for customer success and satisfaction
- Apply focused attention to the requirements of the job role for the benefit of all pertinent stakeholders.
Required Skills / Experience/Attributes:
- Ideally you will come from a customer support background and will have aptitude for and exposure to technical based customer solutions.
- Strong problem solving skills
- Capable of managing difficult or emotional customer situations and building rapport.
- Ability to understand and escalate issues efficiently and appropriately.
- Very strong internet and computer skills
- Contribute to, augment and expand upon the company’s knowledge management database.
- Provide timely feedback and ideas to the Technical Support Manager (Lead EMEA) to strengthen and refine the Department processes and operations.
- Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.
- ONC, HND or Computer Science related qualification required.
- Prioritise effectively within tight schedules and a dynamically paced environment.
- Enthusiasm and positive attitude in context to the role.
- Strong work ethic and customer service orientation with outstanding integrity and ethics.
- Commitment to professionalism, follow-through and attention to detail.
- Excellent written and verbal communication skills
- Excellent English (both written and verbal) skills a must
- High technical aptitude for assimilating technical concepts and new technology.
- Ability to work a flexible shift, which may include early morning hours, late night hours or weekend hours.
Desired Skills:
- Experience with support applications, tools and processes.
- Experience delivering both hardware and software support services.
- Experience in systems engineering in wireless networks or GPS
- CS or Engineering background a plus
- Experience with PC/MAC browsers, Excel, Microsoft Office
Location:Reading, UK
#J-18808-Ljbffr
Technical Support Representative employer: IMR Executive
Contact Detail:
IMR Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Representative
✨Tip Number 1
Familiarise yourself with the company's SaaS platform and its features. Understanding how the product works will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical support scenarios. This will prepare you for real-life situations you might encounter in the role and show that you're proactive about resolving issues.
✨Tip Number 3
Develop your communication skills, especially in handling difficult customer interactions. Role-playing with a friend or family member can help you build confidence and learn how to maintain rapport even in challenging situations.
✨Tip Number 4
Research the latest trends in customer support technology and tools. Being knowledgeable about current industry practices will not only impress your interviewers but also show that you're ready to contribute to the company's growth.
We think you need these skills to ace Technical Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical roles. Emphasise any specific skills that align with the job description, such as problem-solving abilities and technical aptitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proactive nature and ability to thrive in fast-paced environments, as these are key attributes for the position.
Highlight Relevant Experience: In your application, focus on past experiences where you successfully resolved customer issues or contributed to team goals. Use specific examples to demonstrate your skills in managing difficult situations and building rapport.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is crucial, especially since excellent written English is a requirement for this role.
How to prepare for a job interview at IMR Executive
✨Showcase Your Technical Skills
Make sure to highlight your technical aptitude during the interview. Be prepared to discuss any relevant experience you have with support applications, tools, and processes, as well as your familiarity with both hardware and software support services.
✨Demonstrate Problem-Solving Abilities
Since the role requires strong problem-solving skills, be ready to share examples of how you've successfully resolved customer issues in the past. This will show your potential employer that you can handle difficult situations effectively.
✨Emphasise Customer Service Orientation
The company values a strong customer service ethic, so be sure to convey your commitment to customer satisfaction. Share stories that illustrate your ability to build rapport with customers and manage emotional situations.
✨Prepare for Dynamic Scenarios
Given the fast-paced environment, prepare yourself for questions that assess how you prioritise tasks under pressure. Think of examples where you've thrived in a similar setting and be ready to discuss how you adapt to changing circumstances.
