Membership & Systems Operations Co-Ordinator
Location: Thurrock (Essex)
Contract: Permanent
WorkingPattern: Full Time
Hours: Minimum 37 hours per week. (Hours according to operational need).
DBSCheck: No
ClosingDate: 29/11/2026 at 23:59
Reference: TCL/1126/M&S
Shape the Member Experience Behind the Scenes
What does the Membership & Systems Operations Co-Ordinator role involve?
Do you enjoy working with systems, data and technology? Are you organised, analytical and passionate about improving customer journeys?
Join Impulse Leisure and The Gym Hub and play a key role in delivering an excellent member experience. You'll manage membership and booking systems, support CRM campaigns and member communications, analyse performance data, improve processes and help members and colleagues get the most from our digital platforms.
- Make a real impact on member experience
- Develop skills in systems, CRM and data analysis
- Work with a supportive, ambitious team
- Free use of Impulse Leisure facilities
- Be part of a community-focused organisation that helps people lead healthier, happier lives
We're looking for someone who is:
- Organised and detail-focused
- Confident with systems, data and technology
- A strong communicator and problem solver
- Proactive and committed to continuous improvement
Closing Date: Sunday 29th November 2026
Based at Blackshots Leisure Centre, this office-based role comes with 28 days annual leave, free on-site parking, free membership to our leisure facilities, an Employee Assistance Programme and discount scemes, pension scheme and access to a dedicated career development programme.
We are committed to equal opportunities and diversity and welcome applications from all sections of the community.
We are positive about disability and offer a Guaranteed Interview Scheme (GIS).
Membership & Systems Operations Co-Ordinator employer: Impulse Leisure
Impulse Leisure is an exceptional employer that prioritises inclusivity and motivation, ensuring every visit to our clubs is a rewarding experience for both staff and customers. With a strong commitment to employee growth, we offer flexible working hours, a supportive work culture, and a Guaranteed Interview Scheme for applicants with disabilities, making it an ideal place for fitness professionals to thrive in their careers while positively impacting the community.
