At a Glance
- Tasks: Manage membership database and assist with account queries in a friendly manner.
- Company: Impulse Leisure, a community-focused organisation promoting inclusivity.
- Benefits: Flexible hours, supportive environment, and commitment to diversity.
- Other info: Fixed-term role with potential for growth and development.
- Why this job: Gain valuable experience while making a difference in your community.
- Qualifications: Strong organisational skills and a passion for helping others.
The predicted salary is between 11.7 - 14.3 £ per hour.
As a Membership and Systems Administrator for Impulse Leisure, you’ll be able to demonstrate excellent organisational, timekeeping, interpersonal skills with excellent attention to detail. The role will include ensuring the membership database is maintained accurately within the relevant timescales. We are looking for individuals who can provide an efficient and effective first point of contact for membership account related queries.
About the role
This is a fixed-term maternity cover post – ending before or at the end of January 2028. The post is contracted for 20 hours a week. Working arrangements will be agreed in line with operational requirements. The postholder may be required to work any shift falling within the service's operating hours, such as:
- Monday 10am – 2pm
- Tuesday 10.15am – 2.15pm
- Wednesday 10am – 2pm
- Thursday 10am – 2pm
- Friday 10am – 2pm
- OR Monday 2pm – 6pm
- Tuesday 9.30am – 1.30pm
- Wednesday 2pm – 6pm
- Thursday 9.30am – 1.30pm
- Friday 2pm – 6pm
How to apply
If this role is for you, then Impulse Leisure would welcome your application, and has many benefits to offer. We are committed to equal opportunities and diversity and welcome applications from all sections of the community. We are positive about disability and offer a Guaranteed Interview Scheme (GIS). Please APPLY ONLINE via the link provided. If you require an application form in an alternative format, please contact our Recruitment Team on 01375 375533 extension 520. However, we encourage applicants to apply via the online link - it’s the quickest and easiest application process.
Membership & Systems Administrator (Maternity Cover) in Essex employer: Impulse Leisure
Impulse Leisure is an exceptional employer that prioritises inclusivity and motivation, ensuring every visit to our clubs is a rewarding experience for both staff and customers. With a strong commitment to employee growth, we offer flexible working hours, a supportive work culture, and a Guaranteed Interview Scheme for applicants with disabilities, making it an ideal place for fitness professionals to thrive in their careers while positively impacting the community.
StudySmarter Expert Advice🤫
We think this is how you could land Membership & Systems Administrator (Maternity Cover) in Essex
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Impulse Leisure.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Impulse Leisure. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Membership & Systems Administrator (Maternity Cover) in Essex
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Impulse Leisure.
How to prepare for a job interview at Impulse Leisure
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Impulse Leisure's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Impulse Leisure offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
