Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT support and security operations, ensuring top-notch service and compliance.
- Company: Improbable is a Venture Builder focused on transformative AI, metaverse, and web3 solutions.
- Benefits: Enjoy a friendly, inclusive culture with opportunities for professional growth and development.
- Why this job: Join a dynamic team dedicated to solving complex problems and making a real impact.
- Qualifications: Experience in IT management, security standards, and technical team leadership required.
- Other info: Familiarity with tools like Jira, Google Cloud, and ITIL framework is a plus.
The predicted salary is between 48000 - 72000 £ per year.
Improbable is a Venture Builder. We’re motivated by the fulfilment of solving hard problems to achieve something profound and transformative. We work with leaders to create businesses in AI transformation, the metaverse and web3. We both create businesses from scratch and invest in existing businesses. Our central services teams work with Ventures to help them achieve success; this includes the efficient and secure set-up and operation of their IT services, where this role sits.
Your Mission: We are seeking an IT Services Manager to join our friendly, relaxed and inclusive team. You’ll work alongside individuals who strive for excellence in all they do and are driven to uplift and challenge those around them. You will provide high quality central services to the Improbable group and our network of venture businesses through the leadership and management of the IT Support, Tech Ops, and Technical Security functions. Your role will be to ensure that all company services are deployed, managed, and supported at the highest levels of compliance and service.
Your Opportunity:
- Lead the internal IT support team in our day-to-day IT operations and manage the planning, implementation, development, monitoring, maintenance, upgrading and support of organisational IT infrastructure, networks, systems and applications.
- Lead Technical Security operations and oversee the planning, implementation, and maintenance of security infrastructure, systems, and applications.
- Maintain security controls aligned with recognised international standards, and conduct internal and external audits.
- Own our service catalogue, internal processes, incident management and security controls.
- Manage IT budgets and ensure cost-effective allocation of technology resources and oversee procurement.
- Ensure our suppliers and vendors are appropriately assessed against our security controls frameworks and comply with our security standards and any certification claims.
We'd like to hear from you if you identify with the following:
- Enjoy a hands-on approach working alongside technical teams to achieve desired business outcomes.
- Work well with leadership stakeholders across business boundaries.
- Have a proven ability to leverage tools to accurately map out work for teams.
- Understand the fundamentals of ITSM, Service Design, Deployment and Support.
- Have experience implementing international security standards (such as ISO 27001:22 (preferred), NIST CSF or SOC2), including internal and external auditing.
- Have a track record of motivating and organising technical teams.
- Understand Networks, Security, Firewall, Vulnerability Management, SIEM and EDR technologies.
This role would benefit from exposure to the following: Jira, Confluence, Google Workspace, Google Cloud Platform, Azure, Slack, and ITIL framework.
IT Services Manager employer: Improbable Ltd.
Contact Detail:
Improbable Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Jira, Confluence, and Google Cloud Platform. Being able to discuss your hands-on experience with these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience with international security standards like ISO 27001:22 or NIST CSF. Be prepared to share examples of how you've implemented these standards in previous roles, as this will demonstrate your capability to manage technical security operations effectively.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've motivated and organised technical teams in the past. This role requires collaboration across various business boundaries, so emphasising your ability to work well with stakeholders is crucial.
✨Tip Number 4
Research Improbable's ventures and their focus areas, such as AI transformation and the metaverse. Understanding their mission and how your role as IT Services Manager fits into their broader goals will help you articulate your enthusiasm and alignment with the company during discussions.
We think you need these skills to ace IT Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT services management, particularly in areas like IT support, technical security, and compliance with international standards. Use specific examples to demonstrate your hands-on approach and leadership skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for solving complex problems and how your background aligns with Improbable's mission. Mention your experience with tools like Jira and Confluence, and how you can contribute to their IT operations and security functions.
Showcase Relevant Skills: Highlight your understanding of ITSM, service design, and deployment. Be sure to mention any experience with security frameworks such as ISO 27001:22 or NIST CSF, as well as your ability to motivate and organise technical teams.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. Ensure that your application is clear, concise, and free of jargon, making it easy for the hiring team to understand your qualifications.
How to prepare for a job interview at Improbable Ltd.
✨Show Your Technical Expertise
Make sure to brush up on your knowledge of ITSM, Service Design, and Security Standards like ISO 27001. Be prepared to discuss specific examples from your past experiences where you successfully implemented these standards or managed IT operations.
✨Demonstrate Leadership Skills
Since the role involves leading teams, be ready to share instances where you've motivated and organised technical teams. Highlight your approach to fostering collaboration and achieving business outcomes through teamwork.
✨Understand the Company’s Mission
Familiarise yourself with Improbable's focus on AI transformation, the metaverse, and web3. Show enthusiasm for their mission and explain how your skills can contribute to their goals, particularly in managing IT services effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in IT management, how you handled them, and what the outcomes were. This will demonstrate your hands-on approach and critical thinking skills.
