Overview
In this role you will manage the end-to-end subscription renewals for a portfolio of customers, driving revenue retention through contract negotiation, risk forecasting, and timely proposals. You will collaborate with Sales, Customer Success, and cross-functional teams to align customer needs with business priorities and ensure service continuity. You will prepare quotes, drive renewal discussions (including multi-year and cloud transitions), and identify upsell opportunities to support growth. This position offers a hybrid work arrangement from Uxbridge and emphasizes a fast-paced, collaborative, and impact-focused culture.
Pay / Benefits
- top-notch work environment
- developmental opportunities
- competitive total rewards package
- fun
- hybrid work options
Responsibilities
- Manage assigned renewal opportunities to meet monthly, quarterly, and annual targets
- Assist in the subscription renewal process to ensure uninterrupted service and timely renewals
- Coordinate renewal communications with channel partners and maintain relationships
- Communicate value of Imprivata offerings to customers and internal stakeholders
- Prepare renewal quotes, proposals, and forecasts aligned with contracts and processes
- Collaborate with Customer Success, Account Executives, Sales Operations, Finance, and Legal to support renewal execution and compliance
- Lead renewal discussions including multi-year agreements and cloud transitions with guidance as needed
- Maintain accurate renewal data and opportunity details in Salesforce.com to support forecasting and reporting
- Review customer usage and install base data to identify renewal risks and opportunities for contract alignment
Key requirements
- Bachelor’s degree or equivalent experience with 4+ years in technology sales or renewals
- Proven track record of exceeding booking targets and managing a high volume of renewals
- Exceptional negotiation, closing, communication, and presentation skills
- Highly organized, detail-oriented, and skilled in time management and decision-making
- Self-motivated, energetic, and capable in fast-paced, team-oriented environments
- Innovative problem-solver comfortable with ambiguity and contributing to company growth
- negotiation
- communication
- presentation
- Salesforce.com
- renewal forecasting
- CRM data management
Associate Renewals Manager in London employer: Imprivata
Imprivata is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. With the flexibility of remote work from the UK, employees enjoy a healthy work-life balance while contributing to meaningful projects in the healthcare sector. The company provides comprehensive benefits and opportunities for career advancement, making it an attractive choice for those seeking a rewarding and impactful role.
