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- Tasks: Welcome guests, manage check-ins, and ensure a fantastic stay at our lodge.
- Company: Join Imprint Hospitality, a leader in creating unique guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in hospitality.
- Why this job: Be the face of our lodge and make lasting memories for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
The predicted salary is between 20000 - 30000 £ per year.
Location: Mountain Meadows Lodge, Killington, Vermont
Job Summary: We are seeking a dedicated Front Desk Attendant to oversee services and ensure a positive customer experience. Responsibilities include greeting guests, managing check‑in/check‑out procedures, handling inquiries, and supervising front desk operations. The role also involves financial transactions, inventory management, and maintaining safety and cleanliness standards. Ideal candidates are committed to excellence, detail‑oriented, and possess strong communication and problem‑solving skills.
Key Responsibilities:
- Greet and assist guests with check‑in/check‑out
- Handle reservations and inquiries
- Manage cash transactions and maintain accurate records
- Provide local information and recommendations
- Address guest complaints promptly
- Ensure safety and cleanliness of public areas
- Train and supervise front desk staff
- Provide friendly and attentive service to our guests
Qualifications:
- Strong communication and organizational abilities
- Ability to handle financial transactions accurately
- Ability to use computers, email, Microsoft Word and Excel, and property management systems
- Experience in hospitality or related field preferred
- Stand and move around for most of your shift
Qualities We Value:
- Reliability and punctuality
- Friendly and customer‑focused attitude
- Willingness to work overtime from time to time during high occupancy season
About us: The hotel is being newly managed by Imprint Hospitality, a full‑service hotel and restaurant management company specializing in lifestyle and boutique properties. We focus on creating unique guest experiences by blending interactive technology with genuine human connection. Imprint Hospitality offers development services, consulting, and asset management, ensuring each property reaches its full potential. Our core values are:
- We leave a positive Imprint
- We care and do what is right
- We use our expertise to drive continuous improvement
- We enjoy what we do, who we do it with, and who we do it for
Front Desk Host - Mountain Meadows Lodge employer: Imprint Hospitality
Contact Detail:
Imprint Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Host - Mountain Meadows Lodge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mountain Meadows Lodge and Imprint Hospitality. Understanding their values and what they stand for will help you connect better during your conversation.
✨Tip Number 2
Practice your communication skills! As a Front Desk Host, you'll need to be friendly and approachable. Try role-playing common guest interactions with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you handled difficult situations or complaints. This will demonstrate your ability to keep guests happy, which is key for this role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for joining our team at Mountain Meadows Lodge.
We think you need these skills to ace Front Desk Host - Mountain Meadows Lodge
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair while keeping it professional. Remember, we’re all about creating unique guest experiences!
Tailor Your Application: Make sure to customise your application for the Front Desk Host role. Highlight your relevant experience in hospitality and any skills that match what we’re looking for, like strong communication and problem-solving abilities. This shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Use bullet points if necessary to make your qualifications stand out. We want to quickly see why you’d be a great fit for our lodge!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we value at Imprint Hospitality.
How to prepare for a job interview at Imprint Hospitality
✨Know the Lodge Inside Out
Before your interview, make sure to research Mountain Meadows Lodge thoroughly. Familiarise yourself with its services, amenities, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Communication Skills
As a Front Desk Host, strong communication is key. During the interview, practice clear and friendly communication. Be prepared to demonstrate how you've effectively handled guest inquiries or complaints in the past, showcasing your problem-solving skills.
✨Highlight Your Organisational Abilities
The role requires managing check-ins, reservations, and financial transactions. Bring examples of how you've successfully organised tasks in previous roles. Discuss any experience with property management systems or handling cash transactions to show you're up for the challenge.
✨Emphasise Your Customer-Focused Attitude
Imprint Hospitality values a friendly and customer-focused approach. Share stories that illustrate your commitment to providing excellent service. Whether it’s going the extra mile for a guest or resolving an issue promptly, let your passion for hospitality shine through.
