Front Desk & Guest Experience Lead
Front Desk & Guest Experience Lead

Front Desk & Guest Experience Lead

Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage guest check-in/check-out and ensure a welcoming atmosphere.
  • Company: Join a vibrant hospitality management company at Mountain Meadows Lodge.
  • Benefits: Competitive pay, flexible hours, and opportunities for growth in the hospitality industry.
  • Why this job: Be the face of our lodge and create unforgettable experiences for guests.
  • Qualifications: Strong communication skills and a passion for customer service.
  • Other info: Dynamic work environment with peak season overtime opportunities.

The predicted salary is between 30000 - 42000 £ per year.

A hospitality management company is seeking a dedicated Front Desk Host to oversee guest services at Mountain Meadows Lodge. Key responsibilities include managing check-in/check-out procedures, handling inquiries, and ensuring the safety and cleanliness of public areas.

Ideal candidates should possess strong communication skills, a customer-focused attitude, and experience in hospitality. The position demands reliability and a willingness to work overtime during peak season. Join us in creating unique guest experiences!

Front Desk & Guest Experience Lead employer: Imprint Hospitality

At Mountain Meadows Lodge, we pride ourselves on fostering a vibrant work culture that values teamwork and exceptional guest service. Our employees enjoy competitive benefits, opportunities for professional growth, and the chance to be part of a dedicated team committed to creating memorable experiences for our guests in a stunning mountain setting. Join us and be a part of a company that truly values its people and their contributions.
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Contact Detail:

Imprint Hospitality Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Front Desk & Guest Experience Lead

✨Tip Number 1

Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know about openings at places like Mountain Meadows Lodge or can give you a heads-up on who to talk to.

✨Tip Number 2

Practice your pitch! When you get the chance to meet someone from the company, be ready to share why you're the perfect fit for the Front Desk & Guest Experience Lead role. Highlight your communication skills and customer-focused attitude.

✨Tip Number 3

Show up prepared! If you land an interview, research the company and think about how you can contribute to creating unique guest experiences. Bring examples of how you've handled inquiries or ensured cleanliness in past roles.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!

We think you need these skills to ace Front Desk & Guest Experience Lead

Communication Skills
Customer-Focused Attitude
Hospitality Experience
Reliability
Check-in/Check-out Procedures
Inquiry Handling
Safety Management
Public Area Cleanliness
Willingness to Work Overtime
Guest Experience Management

Some tips for your application 🫡

Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share any relevant experiences that highlight your customer-focused attitude and how you’ve gone above and beyond to create memorable guest experiences.

Tailor Your Application: Make sure to customise your CV and cover letter for the Front Desk & Guest Experience Lead role. Highlight your communication skills and any specific experiences that relate to managing check-in/check-out procedures or handling guest inquiries.

Be Reliable and Flexible: Since the position requires reliability and a willingness to work overtime during peak seasons, mention your availability and flexibility in your application. This shows us that you’re ready to step up when it matters most!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.

How to prepare for a job interview at Imprint Hospitality

✨Know the Company Inside Out

Before your interview, take some time to research Mountain Meadows Lodge. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.

✨Showcase Your Customer Service Skills

As a Front Desk Host, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting these moments will demonstrate your customer-focused attitude and reliability.

✨Prepare for Common Interview Questions

Think about questions like 'How do you handle difficult guests?' or 'What would you do if a guest had a complaint?' Practising your responses will help you feel more confident and articulate during the interview.

✨Dress the Part

First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of presentation in creating a great guest experience.

Front Desk & Guest Experience Lead
Imprint Hospitality
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