At a Glance
- Tasks: Be the friendly face of our office, managing calls and welcoming clients.
- Company: Join a respected firm with a commitment to excellent client service.
- Benefits: Enjoy a competitive salary, healthcare scheme, and 25 days holiday.
- Other info: Great opportunity for career growth in a professional environment.
- Why this job: Make a positive first impression and support a dynamic team.
- Qualifications: Previous reception or customer service experience is a plus.
The predicted salary is between 26000 - 27000 £ per year.
Location: Skipton
Salary: £26,000- £27,000
Hours: Monday to Friday, 9am-5pm, 37.5 hours
Our well-respected client is seeking a friendly and professional Receptionist to join their busy office. As the first point of contact for clients, visitors and telephone enquiries, you will be responsible for creating a positive first impression while providing administrative support across the firm. This role requires excellent organisational and communication skills, a proactive and professional approach and the ability to manage a varied workload efficiently.
Key Responsibilities:- Answer and process all incoming telephone calls promptly, professionally, and efficiently.
- Accurately record and relay messages, ensuring effective communication throughout the firm.
- Provide telephone support to Directors and other members of staff as required.
- Welcome clients and visitors in a friendly, professional, and courteous manner, ensuring a positive first impression of the firm.
- Manage the reception area, maintaining a tidy, organised, and professional environment at all times.
- Act as a key representative of the firm’s values, image, and commitment to excellent client service.
- Input and maintain accurate time recording information.
- Carry out a range of clerical and administrative duties to support the smooth running of the office.
- Assist with additional administrative tasks and projects as reasonably required.
- Ideally previous experience in a reception, customer service, or administrative role is desirable.
- Excellent telephone manner with strong verbal communication and interpersonal skills.
- Professional, friendly, and confident when dealing with clients, visitors, and colleagues.
- Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
- Good attention to detail and accuracy when recording information and completing administrative tasks.
- Proficient in Microsoft Office and general office systems.
- Reliable, proactive, and able to work both independently and as part of a team.
- Committed to delivering exceptional client service and maintaining a professional office environment.
- Salary: £26,000 – £27,000 pa
- Full time hours
- On site parking
- Company pension
- Healthcare Scheme
- 25 days holiday plus bank holidays
We are committed to supporting equal opportunities and prohibit discrimination or harassment of any kind based on protected characteristics.
Receptionist in Skipton employer: Impression Recruitment
Join a well-respected firm in Skipton as a Receptionist, where you will be the friendly face that creates a positive first impression for clients and visitors. Enjoy a supportive work culture that values professionalism and teamwork, alongside competitive benefits such as a company pension, healthcare scheme, and generous holiday allowance. With opportunities for personal growth and development, this role offers a meaningful career path in a dynamic office environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Skipton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Impression Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Impression Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Skipton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Impression Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Impression Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Impression Recruitment!
How to prepare for a job interview at Impression Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
