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- Tasks: Manage customer interactions and ensure a premium service experience in a fast-paced environment.
- Company: Join a dynamic automotive team focused on outstanding customer service.
- Benefits: Competitive salary, bonus scheme, training opportunities, and employee discounts.
- Other info: Enjoy a fun working environment with clear career progression and wellness support.
- Why this job: Be the key link between customers and the workshop, making a real impact every day.
- Qualifications: Experience in a similar role with strong communication and customer service skills.
The predicted salary is between 27000 - 36000 £ per year.
Location: Harrogate
Salary: £27,000 - £36,000 per annum
Hours: Full time, permanent
Are you an experienced automotive professional with a passion for delivering outstanding customer service? Looking to join a fast-paced environment where no two days are the same? If so, this could be the perfect opportunity for you!
Our client is seeking a proactive and customer-focused Vehicle Service & Customer Experience Advisor to act as the key link between customers and the workshop, ensuring a seamless and high-quality service experience from start to finish.
Responsibilities
- Manage all customer interactions throughout the service and repair journey, ensuring a premium experience.
- Liaise closely with the workshop to coordinate vehicle progress and communicate completion times.
- Identify customer service and repair requirements, agreeing work scope and timeframes.
- Upsell additional parts and services where appropriate, adding value to the customer experience.
- Provide regular updates to customers regarding their vehicle status.
- Support parts sourcing and distribution to technicians and customers where required.
- Maintain accurate records, job details and customer communications.
- Process payments and issue invoices accurately and efficiently.
- Handle customer queries and complaints in a professional and timely manner.
- Carry out basic vehicle checks to identify any visible issues or damage.
- Ensure all vehicle handovers are completed to a high standard.
- Work collaboratively with internal teams to meet service targets and deadlines.
Experience Required
- Previous experience within a Service Advisor or similar automotive role.
- Excellent communication skills across phone, email and face-to-face interactions.
- Strong customer service focus with the ability to exceed expectations.
- Good organisational and time management skills.
- High attention to detail.
- Competent IT, Maths and English skills.
- Ability to work both independently and as part of a team.
- Proactive, positive and adaptable attitude.
Benefits and How to Apply
In return as a Service Advisor, you will be rewarded with a competitive salary with realistic OTE of £36,000 per annum, alongside a bonus scheme and fun working environment. You will also benefit from excellent training and development opportunities, clear career progression, pension contributions, employee discounts, wellness support, free parking and more. If this sounds like the opportunity you've been waiting for, apply today!
Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Service Advisor in Harrogate employer: Impression Recruitment
Contact Detail:
Impression Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Harrogate
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable we are, the better we’ll perform when it counts.
✨Tip Number 3
Dress to impress! Make sure we look the part for the interview. A smart appearance can boost our confidence and make a great first impression on the hiring team.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Service Advisor in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in automotive roles and any customer service achievements. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering outstanding customer service and how your proactive attitude makes you a perfect fit for us. Keep it engaging and personal!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your excellent communication skills. Whether it's through your CV or cover letter, let us see how you can connect with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Impression Recruitment
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Understand the common services and repairs that customers might ask about, as well as any specific services the company offers. This will show your passion for the industry and help you answer questions confidently.
✨Customer Service is Key
Prepare examples of how you've delivered outstanding customer service in the past. Think about times when you went above and beyond to meet a customer's needs or resolved a complaint effectively. This will demonstrate your strong customer service focus, which is crucial for a Service Advisor role.
✨Practice Communication Skills
Since you'll be liaising with customers and the workshop, practice your communication skills. Role-play common scenarios with a friend or family member, focusing on clear and professional language. This will help you feel more comfortable during the interview and showcase your excellent communication abilities.
✨Show Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially in a fast-paced environment. You could mention tools or methods you use to keep track of tasks and deadlines. This will highlight your ability to handle multiple responsibilities, which is essential for a Service Advisor.