At a Glance
- Tasks: Lead IT support operations and manage major incidents in a dynamic environment.
- Company: Join a well-established organisation with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and excellent development opportunities.
- Other info: Great career growth potential and supportive work environment.
- Why this job: Make a real impact in IT while mentoring junior team members.
- Qualifications: Experience in IT service operations and strong user-facing support skills.
The predicted salary is between 45000 - 50000 € per year.
Location: Harrogate
Salary: £45,000 – £50,000 per annum
Hours: Monday – Friday (3 days working from home)
Overview
Are you an experienced IT professional with strong technical capability and a people‑focused, hands‑on approach? This is a role within a well‑established organisation operating at national scale. This position sits at the heart of IT operations within a fast‑paced, collaborative environment. You will act as Deputy to the IT Manager, taking ownership of IT Support operations and ensuring the delivery of a stable, secure and responsive service across cloud, network and endpoint environments for employees across the organisation.
Key Responsibilities
- Lead IT Support operations (1st – 3rd line) and act as senior escalation point.
- Deputise for the IT Manager and support wider IT leadership duties.
- Manage major incidents, ensuring clear communication and effective resolution.
- Oversee ITSM processes including incident, change, problem and CMDB.
- Monitor service performance and produce KPI and trend reporting.
- Support Microsoft 365, Azure and Cisco Meraki environments.
- Ensure secure configuration, identity/access management and resilience.
- Support disaster recovery planning, testing and reporting.
- Maintain CMDB accuracy and manage IT asset lifecycle.
- Approve technical changes and minimise service disruption.
- Support audits, governance and compliance activities.
- Manage suppliers and ensure SLA performance.
- Support IT projects and stakeholder communication.
- Provide VIP/executive IT support.
- Mentor and support junior team members.
Experience Required
- IT service operations experience.
- Strong ITSM experience and CMDB management.
- Microsoft 365, Azure, Cisco Meraki experience.
- Incident, problem, change and escalation management.
- KPI reporting and service performance analysis.
- Strong user‑facing IT support background.
- Supplier and stakeholder management experience.
- IT governance, audit and compliance exposure.
- IT related degree or equivalent experience.
- ITIL Foundation and Microsoft certifications desirable.
Benefits
The package includes a competitive salary of £45,000 – £50,000 per annum, bonus scheme, pension, private medical and dental insurance, hybrid working, ongoing development and excellent on‑site facilities.
IT Support & Systems Lead in Harrogate employer: Impression Recruitment
Impression is an exceptional employer, offering a dynamic work culture in Harrogate that prioritises employee well-being and professional growth. With a competitive salary package, hybrid working options, and a commitment to ongoing development, employees are empowered to thrive in their roles while enjoying a collaborative environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support & Systems Lead in Harrogate
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle major incidents or manage service performance. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills during interviews! Bring examples of your past work, especially around ITSM processes and incident management. This will help us see how you can contribute to our team right away.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support & Systems Lead in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support & Systems Lead role. Highlight your experience with IT service operations, Microsoft 365, Azure, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the key responsibilities listed in the job description.
Showcase Your People Skills:Since this role is people-focused, don’t forget to highlight your ability to communicate effectively and support your team. Mention any mentoring or leadership experiences you've had, as we value collaboration and support within our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Impression Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Cisco Meraki. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your People Skills
As this role is people-focused, be prepared to share examples of how you've effectively communicated with users during incidents or escalations. Highlight your experience in mentoring junior team members and how you foster collaboration within a team.
✨Prepare for Incident Management Scenarios
Think about specific incidents you've managed in the past. Be ready to explain your approach to resolving major incidents, including how you ensured clear communication and effective resolution. This will demonstrate your hands-on experience and leadership capabilities.
✨Understand ITSM Processes
Familiarise yourself with IT Service Management (ITSM) processes, especially incident, change, and problem management. Be prepared to discuss how you've monitored service performance and produced KPI reports, as this will show your analytical skills and attention to detail.
