At a Glance
- Tasks: Engage with customers through calls and digital channels, providing tailored support.
- Company: Join a growing, supportive organisation that values its people.
- Benefits: Competitive salary, commission structure, full training, and clear progression opportunities.
- Other info: Flexible hours, friendly team culture, and opportunities for personal growth.
- Why this job: Make a real impact by helping people achieve their goals in a dynamic environment.
- Qualifications: Experience in customer service or sales, excellent communication skills, and a proactive attitude.
The predicted salary is between 25000 - 26000 € per year.
Location: Harrogate
Salary: £25,000 – £26,000 per annum + commission (£45,000 OTE)
Hours: Monday – Friday plus 1 in 4 Saturdays (flexible start and finish times)
Are you a confident and customer focused professional looking to build a rewarding career within a growing and forward‑thinking organisation? This is an exciting opportunity to join a well established and expanding business where you will play a key role in supporting people and guiding them towards the right opportunities. Working within a fast paced and supportive environment, this role is ideal for someone who enjoys building relationships, having consultative conversations and delivering an exceptional customer experience. You will engage with individuals and organisations, helping people explore different options and supporting them throughout their journey.
Key Responsibilities- Speak with customers via phone, email and digital channels.
- Build strong relationships and provide a professional, consultative experience.
- Support customer goals and recommend suitable products.
- Deliver excellent customer service at every stage of the journey.
- Follow up on enquiries and maintain regular communication with customers.
- Manage and organise your pipeline effectively to ensure a smooth customer journey.
- Work collaboratively with colleagues to achieve team and business objectives.
- Maintain accurate records and update internal systems accordingly.
- Develop strong product and industry knowledge to confidently support customers.
- Previous experience within a customer service, sales or account management role.
- Excellent communication and interpersonal skills.
- Confident speaking with a wide range of people and building rapport quickly.
- Positive, proactive and motivated attitude.
- Strong organisational skills with good attention to detail.
- Ability to work effectively within a target driven environment.
- Comfortable managing multiple tasks and prioritising workload.
- Good IT skills and ability to learn new systems quickly.
- Willingness to learn, develop and contribute to a growing business.
In return, you will benefit from a full time, permanent position within a growing and supportive organisation that genuinely values its people. You will receive full training, clear progression opportunities and the chance to build a successful long term career. Alongside a competitive salary and commission structure, you will work within a friendly team environment where your contribution will make a real impact. If you are passionate about people, enjoy consultative conversations and want to help people achieve their goals, APPLY TODAY!
Customer Engagement Executive in Harrogate employer: Impression Recruitment
Impression is an exceptional employer located in Harrogate, offering a dynamic and supportive work environment for Customer Engagement Executives. With a strong focus on employee development, you will benefit from comprehensive training and clear progression opportunities, all while being part of a friendly team that values your contributions. The competitive salary and commission structure, combined with flexible working hours, make this an ideal place for those passionate about helping others achieve their goals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Executive in Harrogate
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it aligns with the role. Think of specific examples where you've excelled in customer service or built strong relationships.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Engagement Executive in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Engagement Executive role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping people and how your previous experiences have prepared you for this role. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your communication skills. Be clear, concise, and friendly in your writing. We want to see your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Impression Recruitment
✨Know Your Customer Engagement
Before the interview, brush up on customer engagement strategies and best practices. Understand how to build relationships and provide a consultative experience, as this role is all about supporting customers in their journey.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent communication and interpersonal skills. Think of examples from your past experiences where you successfully built rapport with customers or resolved issues effectively.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview. Practice how you would handle different customer interactions, whether it’s a phone call or an email. This will show your ability to engage confidently with a wide range of people.
✨Highlight Your Organisational Skills
Since managing multiple tasks is key in this role, be prepared to discuss how you stay organised and prioritise your workload. Share specific tools or methods you use to keep track of customer interactions and follow-ups.
