At a Glance
- Tasks: Provide first line technical support and troubleshoot issues for customers.
- Company: Growing tech solutions provider with a collaborative culture.
- Benefits: Salary of £25,000 - £30,000, hybrid working, and ongoing training.
- Other info: Clear career progression and exposure to diverse technologies.
- Why this job: Kickstart your career in tech with hands-on training and real impact.
- Qualifications: Degree in IT or related field; strong problem-solving and communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Job Title
Graduate Technical Support Engineer
Location
Halifax
Salary
Hours
Full Time, Permanent (Monday to Friday)
Have you recently graduated in IT, Computer Science, Technology or a related discipline and are looking for a role where you can kick start your career?
Our client is a growing technology solutions provider supporting businesses with workplace technology, collaboration tools and technical services.
Due to continued growth, they are looking to recruit a
Graduate Technical Support Engineer to join their expanding technical team.
This is an excellent opportunity for a recent graduate who is passionate about technology and enjoys problem solving.
You'll receive hands on training, mentoring from experienced engineers and exposure to a wide range of technical environments, allowing you to build a long term career within a specialist and growing sector.
From day one, you'll work alongside experienced colleagues, supporting customers with technical queries, investigating issues and helping to deliver an outstanding customer experience while developing your technical knowledge and commercial skills.
Key Responsibilities
- Provide first line technical support to customers via telephone, email and remote support tools.
- Investigate and troubleshoot technical issues, escalating more complex cases where required.
- Manage support tickets from initial logging through to resolution, ensuring customers are kept informed.
- Maintain accurate records and documentation within the support system.
- Assist with preventative maintenance activities and system health checks.
- Support senior engineers with technical projects and customer solutions.
- Work collaboratively with colleagues, customers and third party suppliers.
- Continuously develop your technical knowledge through structured training and on the job learning.
About You
We're looking for someone who is enthusiastic, eager to learn and has a genuine passion for technology.
Ideally you'll have
- A degree in IT, Computer Science, Cyber Security, Software Engineering, Electronic Engineering or a related discipline.
- Strong analytical and problem solving skills.
- Excellent communication skills and the confidence to speak with customers professionally.
- A logical approach to troubleshooting technical issues.
- Good organisational skills with the ability to prioritise your workload.
- A willingness to learn new technologies and develop your technical expertise.
- Good working knowledge of Microsoft Office applications.
- It Would Be Great If You Also Have
- Previous work experience gained through a placement year, internship, part time role or customer facing position.
- Exposure to IT support, helpdesk, hardware, networking or workplace technology.
- Experience using ticketing or service management systems.
- What's on Offer
- Salary of
- Hybrid working.
- Full training and ongoing mentoring from experienced technical professionals.
- Clear career progression within a growing technology business.
- Exposure to a wide range of customers, technologies and technical environments.
- A supportive, collaborative team committed to helping you develop your career.
We are committed to supporting equal opportunities and prohibit discrimination or harassment of any kind based on protected characteristics.
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Graduate Technical Support Engineer in Halifax employer: Impression Recruitment
Impression Recruitment is an excellent employer, offering a competitive salary and a supportive work culture that prioritises employee growth and development. Located in the picturesque town of Malton, North Yorkshire, this role as a Heating Engineer not only provides long-term stability but also the opportunity to work with a dedicated team, ensuring that your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Support Engineer in Halifax
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Impression Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Impression Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Impression Recruitment!
✨Direct Apply to Impression Recruitment
Let's not forget to apply directly through the Impression Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Graduate Technical Support Engineer in Halifax
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Impression Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Impression Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Impression Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
