At a Glance
- Tasks: Support sales by handling enquiries, preparing quotes, and ensuring top-notch service.
- Company: Dynamic freight forwarding company with a focus on growth and collaboration.
- Benefits: Competitive salary, 25 days leave, pension scheme, health cash plan, and life assurance.
- Other info: Join a supportive team and enjoy excellent training in a thriving industry.
- Why this job: Kickstart your career in freight forwarding with hands-on experience and growth opportunities.
- Qualifications: Experience in freight forwarding and strong communication skills are essential.
The predicted salary is between 27000 - 30000 € per year.
This is a key commercial support role within the sales and pricing function of the business. The Freight Forwarding Sales Support Executive will play a vital part in handling customer enquiries, preparing accurate quotations and supporting the development of new and existing business opportunities.
You will work closely with the sales and operations teams to ensure pricing accuracy, strong customer communication and a consistently high level of service. This is an excellent opportunity for someone looking to develop their career within freight forwarding, with exposure to both commercial and operational aspects of the industry.
Key Responsibilities- Handle customer enquiries via telephone and email in a timely and professional manner
- Prepare accurate and competitive quotations for Ocean, Air, and Road Freight services
- Support the external sales team with pricing and commercial information
- Maintain and manage shared pricing and enquiry inboxes
- Process customer bookings and update internal systems (e.g. freight management platforms)
- Liaise with customers, suppliers, agents and internal departments to ensure smooth service delivery
- Monitor and follow up quotations to support conversion and revenue growth
- Assist in resolving pricing queries and invoice discrepancies
- Carry out market research and competitor analysis where required
- Ensure all customer requirements are understood and met with a high level of service
- Previous experience within freight forwarding is essential
- Excellent communication skills, both written and verbal
- Strong numerical and commercial awareness with attention to detail
- Confident IT skills, including Microsoft Word, Excel, Outlook, and PowerPoint
- Proactive, organised, and customer focused approach
- Ability to work independently as well as part of a team
- Competitive salary £27,000 – £30,000 (DOE)
- 25 days annual leave plus bank holidays
- Company pension scheme
- Health cash plan
- Cycle to work scheme
- Life assurance (3x salary)
- Excellent training and development opportunities within a growing business
- Supportive and collaborative working environment
We are committed to equal opportunities and do not discriminate on the grounds of race, colour, religion, sex, sexual orientation, national origin, disability, or any other protected characteristic.
Freight Forwarding Sales Support Executive in Baildon employer: Impression Recruitment
Join a dynamic team in Shipley as a Freight Forwarding Sales Support Executive, where you will thrive in a supportive and collaborative work environment. With competitive salaries, generous annual leave, and excellent training opportunities, we are dedicated to fostering your professional growth while ensuring a high level of service for our customers. Experience the unique advantage of working in a key commercial role that bridges both sales and operations within the thriving freight forwarding industry.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarding Sales Support Executive in Baildon
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Show them you’re not just another candidate; you’re genuinely interested in their business and ready to contribute to their success.
✨Tip Number 3
Practice your communication skills! Since this role involves handling customer enquiries, being articulate and confident in your responses will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Freight Forwarding Sales Support Executive in Baildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Freight Forwarding Sales Support Executive role. Highlight any relevant experience in freight forwarding and showcase your communication skills, as these are key for this position.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for the role. Use it to express your enthusiasm for the industry and how your skills align with our needs. Don’t forget to mention your attention to detail and customer-focused approach!
Showcase Your IT Skills:Since the role requires confident IT skills, make sure to mention your proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. If you have experience with freight management platforms, definitely include that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Impression Recruitment
✨Know Your Freight Forwarding Basics
Before the interview, brush up on your knowledge of freight forwarding. Understand the different modes of transport—ocean, air, and road—and be ready to discuss how they impact pricing and customer service. This will show that you’re not just interested in the role but also knowledgeable about the industry.
✨Prepare for Customer Scenarios
Think about common customer enquiries you might face in this role. Prepare responses for scenarios like handling pricing queries or resolving discrepancies. Practising these will help you demonstrate your problem-solving skills and customer-focused approach during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, be prepared to showcase your verbal and written skills. You might be asked to explain a complex concept or provide a sample email response. Practise articulating your thoughts clearly and concisely to make a great impression.
✨Highlight Your IT Proficiency
Familiarise yourself with the software and tools commonly used in freight forwarding, especially Microsoft Excel and freight management platforms. Be ready to discuss how you've used these tools in previous roles, as this will demonstrate your technical skills and readiness to hit the ground running.
