At a Glance
- Tasks: Lead IT support operations and manage major incidents in a fast-paced environment.
- Company: Established organisation with a national presence and collaborative culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and team collaboration.
- Why this job: Make a real impact by ensuring stable and secure IT services for employees.
- Qualifications: Strong technical skills and experience in IT support leadership.
The predicted salary is between 45000 - 50000 £ per year.
Location: Harrogate
Salary: £45,000 - £50,000 per annum
Hours: Monday - Friday (3 days working from home)
Are you an experienced IT professional with strong technical capability and a people focused, hands on approach? This is a role within a well established organisation operating at national scale. This position sits at the heart of IT operations within a fast paced, collaborative environment. You will act as Deputy to the IT Manager, taking ownership of IT Support operations and ensuring the delivery of a stable, secure and responsive service across cloud, network and endpoint environments for employees across the organisation.
Key Responsibilities of IT Support Team Leader:
- Lead IT Support operations (1st - 3rd line) and act as senior escalation point.
- Deputise for the IT Manager and support wider IT leadership duties.
- Manage major incidents, ensuring clear communication and effective resolution.
- Oversee ITSM processes including incident, change, problem and CMDB.
- Monitor service performance and produce KPI and trend reporting.
- Support Microsoft 365, Azure and Cisco Meraki environments.
- Ensure secure configuration, identity/access management and resilience.
- Support disaster recovery planning, testing and reporting.
- Maintain CMDB accuracy and manage IT...
IT Support Team Leader employer: IMPRESSION RECRUITMENT LIMITED
Join a well-established organisation in Harrogate that values its employees and fosters a collaborative work culture. With a competitive salary and the flexibility of three days working from home, this role offers significant opportunities for professional growth and development within a supportive environment. As an IT Support Team Leader, you will play a crucial role in shaping IT operations while enjoying the benefits of a stable and secure workplace.
Contact Details:
IMPRESSION RECRUITMENT LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support and leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in IT support. This can be a great conversation starter during interviews and helps you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace IT Support Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Team Leader role. Highlight your experience with IT operations, team leadership, and any specific technologies mentioned in the job description, like Microsoft 365 or Azure.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on approach and how you’ve successfully led IT support teams in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to include examples of how you've managed major incidents or improved IT service delivery. We love to see candidates who can think on their feet and resolve issues effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IMPRESSION RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, Azure, and Cisco Meraki. Be ready to discuss specific scenarios where you've successfully managed incidents or improved service performance.
✨Showcase Your Leadership Skills
As an IT Support Team Leader, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've motivated your team, handled escalations, and ensured smooth operations during major incidents.
✨Understand the Company Culture
Research the organisation's values and work culture. Be prepared to explain how your people-focused approach aligns with their mission and how you can contribute to a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time situations. Think of past experiences where you had to manage a crisis or implement ITSM processes, and be ready to walk through your thought process.
