At a Glance
- Tasks: Lead IT support operations and manage major incidents in a fast-paced environment.
- Company: Established organisation with a national presence and collaborative culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities.
- Why this job: Make a real impact by ensuring stable and secure IT services for employees.
- Qualifications: Strong technical skills and experience in IT support and leadership.
The predicted salary is between 45000 - 50000 £ per year.
Location: Harrogate
Salary: £45,000 - £50,000 per annum
Hours: Monday - Friday (3 days working from home)
Are you an experienced IT professional with strong technical capability and a people focused, hands on approach? This is a role within a well established organisation operating at national scale. This position sits at the heart of IT operations within a fast paced, collaborative environment. You will act as Deputy to the IT Manager, taking ownership of IT Support operations and ensuring the delivery of a stable, secure and responsive service across cloud, network and endpoint environments for employees across the organisation.
Key Responsibilities:
- Lead IT Support operations (1st - 3rd line) and act as senior escalation point.
- Deputise for the IT Manager and support wider IT leadership duties.
- Manage major incidents, ensuring clear communication and effective resolution.
- Oversee ITSM processes including incident, change, problem and CMDB.
- Monitor service performance and produce KPI and trend reporting.
- Support Microsoft 365, Azure and Cisco Meraki environments.
- Ensure secure configuration, identity/access management and resilience.
- Support disaster recovery planning, testing and reporting.
- Maintain CMDB accuracy.
IT Support & Systems Lead employer: IMPRESSION RECRUITMENT LIMITED
Join a well-established organisation in Harrogate that values its employees and fosters a collaborative work culture. With a competitive salary and the flexibility of three days working from home, this role offers significant opportunities for professional growth and development within a supportive environment. You'll be at the forefront of IT operations, ensuring a stable and secure service while being part of a team that prioritises innovation and employee well-being.
Contact Details:
IMPRESSION RECRUITMENT LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support & Systems Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support and systems management. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements in IT support. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support & Systems Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Systems Lead role. Highlight your relevant experience, especially in managing IT operations and supporting cloud environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your hands-on approach and people-focused mindset. We love seeing your personality come through!
Showcase Your Technical Skills:Don’t forget to highlight your technical capabilities! Mention your experience with Microsoft 365, Azure, and any other relevant technologies. We’re keen to know how you can contribute to our IT operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at IMPRESSION RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, Azure, and Cisco Meraki. Be ready to discuss specific scenarios where you've successfully managed IT support operations or resolved major incidents.
✨Showcase Your People Skills
Since this role is people-focused, prepare examples that highlight your ability to communicate effectively and lead a team. Think about times when you’ve had to manage conflicts or support colleagues through technical challenges.
✨Understand the Company Culture
Research the organisation’s values and work environment. Be prepared to explain how your hands-on approach aligns with their collaborative culture. This shows you’re not just a tech whiz but also a great fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing a major incident or overseeing ITSM processes. Practise articulating your thought process and decision-making strategies clearly.
