At a Glance
- Tasks: Lead and enhance customer experience strategies while managing complaints and service improvements.
- Company: A thriving business prioritising exceptional customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and innovation.
- Why this job: Make a real difference in customer journeys and drive meaningful change.
- Qualifications: Proven leadership skills and a passion for customer service excellence.
The predicted salary is between 70000 - 70000 £ per year.
- Job
- Title: Head of Customer Experience Salary : £70,000 per annum
Hours: Permanent, Full Time (Monday - Friday) - Flexible start/ finish times Our client is a highly successful and growing business where customer experience is at the heart of everything they do.
With a significant volume of customer interactions taking place every week and an outstanding reputation built on customer satisfaction, they are now seeking an experienced and hands on Head of Customer Experience to lead and develop their customer function.
This is a senior leadership role focused on ensuring customers receive an exceptional experience throughout their journey, particularly when issues arise.
The successful candidate will take ownership of the customer experience strategy, complaints management function and service improvement initiatives, ensuring customer feedback drives positive change across the business.
Reporting directly to the Directors, you will work closely with the Head of Operations and wider leadership team to continuously improve customer outcomes, order processing, product delivery and overall service performance.
This is an excellent opportunity for a commercially minded and customer focused leader who enjoys solving problems, improving processes and driving meaningful change.
As Head of Customer Experience you will: Provide strategic leadership across the customer operation, ensuring ser...
Head of Customer Experience employer: IMPRESSION RECRUITMENT LIMITED
Our client is an exceptional employer that prioritises customer experience and employee satisfaction, fostering a collaborative and innovative work culture. With flexible working hours and a commitment to professional development, employees are encouraged to grow their skills and advance their careers while contributing to meaningful change in customer service. Located in a thriving business environment, this role offers the unique advantage of being part of a team that values feedback and actively seeks to enhance customer interactions.
Contact Details:
IMPRESSION RECRUITMENT LIMITED Recruitment Team
