At a Glance
- Tasks: Lead IT support operations and manage major incidents in a dynamic environment.
- Company: Join a well-established organisation making a real impact in critical infrastructure.
- Benefits: Enjoy a competitive salary, hybrid working, and excellent health benefits.
- Other info: Great opportunities for professional development and mentoring junior team members.
- Why this job: Be at the heart of IT operations and contribute to essential services.
- Qualifications: Experience in IT service operations and strong user-facing support skills required.
The predicted salary is between 45000 - 50000 £ per year.
Location: Harrogate
Salary: £45,000 - £50,000 per annum
Hours: Monday - Friday (3 days working from home)
Are you an experienced IT professional with strong technical capability and a people focused, hands on approach? This is a role within a well established organisation operating at national scale. This position sits at the heart of IT operations within a fast paced, collaborative environment. You will act as Deputy to the IT Manager, taking ownership of IT Support operations and ensuring the delivery of a stable, secure and responsive service across cloud, network and endpoint environments for employees across the organisation.
Key Responsibilities of IT Support Team Leader:
- Lead IT Support operations (1st - 3rd line) and act as senior escalation point.
- Deputise for the IT Manager and support wider IT leadership duties.
- Manage major incidents, ensuring clear communication and effective resolution.
- Oversee ITSM processes including incident, change, problem and CMDB.
- Monitor service performance and produce KPI and trend reporting.
- Support Microsoft 365, Azure and Cisco Meraki environments.
- Ensure secure configuration, identity/access management and resilience.
- Support disaster recovery planning, testing and reporting.
- Maintain CMDB accuracy and manage IT asset lifecycle.
- Approve technical changes and minimise service disruption.
- Support audits, governance and compliance activities.
- Manage suppliers and ensure SLA performance.
- Support IT projects and stakeholder communication.
- Provide VIP/executive IT support.
- Mentor and support junior team members.
Experience Required:
- IT service operations experience.
- Strong ITSM experience and CMDB management.
- Microsoft 365, Azure, Cisco Meraki experience.
- Incident, problem, change and escalation management.
- KPI reporting and service performance analysis.
- Strong user facing IT support background.
- Supplier and stakeholder management experience.
- IT governance, audit and compliance exposure.
- IT related degree or equivalent experience.
- ITIL Foundation and Microsoft certifications desirable.
In return as IT Support Team Leader, you will join a fantastic organisation within critical infrastructure, offering a role with real purpose and impact. You will work in a supportive, collaborative environment where your expertise directly contributes to the stability of essential services. The package includes a competitive salary of £45,000 - £50,000 per annum and bonus scheme plus pension, private medical and dental insurance, hybrid working, ongoing development and excellent on site facilities.
IT Support Team Leader in Harrogate employer: IMPRESSION RECRUITMENT LIMITED
Join a well-established organisation in Harrogate as an IT Support Team Leader, where you will thrive in a supportive and collaborative work culture that values your expertise. With a competitive salary, hybrid working options, and comprehensive benefits including private medical and dental insurance, this role offers significant opportunities for professional growth and the chance to make a meaningful impact on essential services. Embrace a fulfilling career in a dynamic environment that prioritises employee development and well-being.
Contact Details:
IMPRESSION RECRUITMENT LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Leader in Harrogate
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold in the job hunt.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and leadership experience. Think of examples where you've led a team or resolved major incidents. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and work environment can help you tailor your responses during the interview. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT Support Team Leader in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Team Leader role. Highlight your experience with IT service operations, Microsoft 365, Azure, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership in IT support and how you've managed incidents or improved service performance.
Showcase Your People Skills:As a team leader, your ability to communicate and mentor is key. In your application, mention experiences where you've supported junior team members or managed stakeholders effectively. We love seeing that people-focused approach!
Apply Through Our Website:Don't forget to hit that apply button on our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at IMPRESSION RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Cisco Meraki. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Leadership Skills
As an IT Support Team Leader, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed incidents or supported junior team members in the past. Highlight your hands-on approach and people-focused mindset.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and incident management experience. Think of specific scenarios where you had to manage a major incident or improve service performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Company Culture
Research the organisation's values and work environment. Be ready to explain why you're a good fit for their collaborative culture. Show enthusiasm for contributing to the stability of essential services and how your expertise aligns with their mission.
