At a Glance
- Tasks: Lead IT support operations and manage major incidents in a fast-paced environment.
- Company: Join a well-established organisation making a real impact on essential services.
- Benefits: Enjoy a competitive salary, hybrid working, and excellent health benefits.
- Other info: Mentorship opportunities and a supportive, collaborative work culture await you.
- Why this job: Be at the heart of IT operations and contribute to critical infrastructure stability.
- Qualifications: Experience in IT service operations and strong user-facing support skills required.
The predicted salary is between 45000 - 50000 € per year.
Location: Harrogate
Salary: £45,000 - £50,000 per annum
Hours: Monday - Friday (3 days working from home)
Are you an experienced IT professional with strong technical capability and a people focused, hands on approach? This is a role within a well established organisation operating at national scale. This position sits at the heart of IT operations within a fast paced, collaborative environment. You will act as Deputy to the IT Manager, taking ownership of IT Support operations and ensuring the delivery of a stable, secure and responsive service across cloud, network and endpoint environments for employees across the organisation.
Key Responsibilities:
- Lead IT Support operations (1st - 3rd line) and act as senior escalation point.
- Deputise for the IT Manager and support wider IT leadership duties.
- Manage major incidents, ensuring clear communication and effective resolution.
- Oversee ITSM processes including incident, change, problem and CMDB.
- Monitor service performance and produce KPI and trend reporting.
- Support Microsoft 365, Azure and Cisco Meraki environments.
- Ensure secure configuration, identity/access management and resilience.
- Support disaster recovery planning, testing and reporting.
- Maintain CMDB accuracy and manage IT asset lifecycle.
- Approve technical changes and minimise service disruption.
- Support audits, governance and compliance activities.
- Manage suppliers and ensure SLA performance.
- Support IT projects and stakeholder communication.
- Provide VIP/executive IT support.
- Mentor and support junior team members.
Experience Required:
- IT service operations experience.
- Strong ITSM experience and CMDB management.
- Microsoft 365, Azure, Cisco Meraki experience.
- Incident, problem, change and escalation management.
- KPI reporting and service performance analysis.
- Strong user facing IT support background.
- Supplier and stakeholder management experience.
- IT governance, audit and compliance exposure.
- IT related degree or equivalent experience.
- ITIL Foundation and Microsoft certifications desirable.
In return, you will join a fantastic organisation within critical infrastructure, offering a role with real purpose and impact. You will work in a supportive, collaborative environment where your expertise directly contributes to the stability of essential services. The package includes a competitive salary of £45,000 - £50,000 per annum and bonus scheme plus pension, private medical and dental insurance, hybrid working, ongoing development and excellent on site facilities.
IT Support & Systems Lead in Harrogate employer: IMPRESSION RECRUITMENT LIMITED
Join a well-established organisation in Harrogate that values its employees and fosters a collaborative work culture. As an IT Support & Systems Lead, you will benefit from a competitive salary, hybrid working options, and comprehensive health benefits, all while contributing to critical infrastructure that makes a real difference. With opportunities for professional growth and a supportive environment, this role is perfect for those looking to make an impact in their field.
Contact Detail:
IMPRESSION RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support & Systems Lead in Harrogate
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support and systems management. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your projects, achievements, and certifications. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support & Systems Lead in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support & Systems Lead role. Highlight your experience with Microsoft 365, Azure, and ITSM processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Showcase Your People Skills:Since this role is people-focused, don’t forget to highlight your ability to communicate effectively and support others. Mention any mentoring or leadership experiences you've had, as we value collaboration and teamwork.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at IMPRESSION RECRUITMENT LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Cisco Meraki. Be ready to discuss your hands-on experience with these technologies, as well as any challenges you've faced and how you resolved them.
✨Showcase Your People Skills
As this role is people-focused, be prepared to share examples of how you've effectively communicated during major incidents or managed stakeholder expectations. Highlight your ability to mentor junior team members and support VIPs.
✨Understand ITSM Processes
Familiarise yourself with IT Service Management (ITSM) processes, especially incident, change, and problem management. Be ready to discuss how you've implemented these processes in previous roles and the impact they had on service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about past experiences where you had to manage a major incident or ensure compliance during an audit, and be ready to explain your thought process and actions.
