At a Glance
- Tasks: Lead client relationships and drive performance marketing strategies for top-tier clients.
- Company: Impression Digital is a multi-award winning agency transforming brands through innovative digital strategies.
- Benefits: Enjoy flexible hybrid working, a 4.5-day week, private medical insurance, and a vibrant social calendar.
- Why this job: Join a diverse team committed to growth, creativity, and making a positive impact in the community.
- Qualifications: Experience managing high-value accounts and a deep understanding of performance marketing required.
- Other info: We promote a culture of learning; don’t hesitate to apply even if you don’t meet every requirement.
The predicted salary is between 48000 - 72000 £ per year.
Impression is a multi-award winning, high growth digital marketing agency based in Nottingham, London and Manchester. We are Digital Growth Specialists helping ambitious global brands push boundaries. We define and deliver integrated digital strategies that transform our clients from market players to market leaders. As we embark on another year of accelerated growth we’re looking for a Client Partner to help us lead the charge. Our agency wouldn’t be what it is today without our incredible people. Our diverse team encompasses expertise across the digital landscape which enables us to accelerate change and results, driving business growth faster. Our collaborative, creative and inclusive culture helps build our reputation as a leading digital employer and we are committed to nurturing and developing people to their full potential. Recognising that we are a part of something much bigger, we’re on a mission to use business as a force for good. We’re actively committed to creating a positive impact for our people, planet and community.
Job Summary
As a Client Partner, you will be the lead for Impression’s largest and most complex clients, ensuring their success by combining your expertise in performance marketing with exceptional client relationship management. You will serve as the client's advocate within Impression, guiding teams to deliver outstanding results that align with business objectives. Your role will require a strong grasp of the entire performance marketing ecosystem, including PPC, Paid Social, Programmatic, SEO, Content Marketing, Digital PR, Influencer Marketing, CRO, CRM and Creative whilst understanding the relationship that Data & Technology has on a client’s success. You’ll work closely with C-suite and senior decision-makers, building trust, identifying opportunities for growth, and ensuring Impression remains an indispensable partner to their business. You will proactively identify risks, navigate performance challenges, and lead teams to deliver a seamless and high-impact client experience. Additionally, you will play a crucial role in Impression’s growth by driving client retention, upselling and cross-selling value-added services, and ensuring the profitability of your accounts. As a leader, you’ll also mentor junior team members, fostering a high-performance culture internally while upholding Impression’s reputation for excellence.
Responsibilities
- Own and Develop Client Relationships – Establish and maintain strong relationships with key stakeholders, including C-suite executives, adapting communication to different levels of seniority.
- Drive Client Success & Performance – Work closely with delivery teams and the Client Success team to shape and execute industry-leading strategies that meet and exceed client objectives.
- Proactively Identify & Solve Challenges – Spot performance risks before they arise, working with internal teams to implement solutions that maintain and improve results.
- Lead & Inspire Account Teams – Direct and motivate cross-functional teams, ensuring alignment with client goals and maintaining high levels of engagement and accountability.
- Commercial Growth & Profitability – Strategically manage budgets, optimize performance, and identify growth opportunities through upselling and cross-selling Impression’s services.
- Market & Industry Insight – Stay informed on industry trends, competitor activity, and market dynamics to provide clients with valuable strategic recommendations.
- Internal Training & Mentorship – Share expertise across the business by mentoring junior team members and delivering internal training to elevate client service standards.
Experience Required
- Proven experience as an Account Director or Client Director managing multi-channel enterprise-level accounts with annual agency fees of £500k+.
- Deep understanding of performance marketing, including PPC, Paid Social, Programmatic, SEO, Content Marketing, Digital PR, Influencer Marketing, CRO, CRM & Performance Creative.
- Demonstrated success in building and maintaining relationships with C-suite and senior stakeholders.
- Experience leading multi-team client accounts, ensuring seamless collaboration and execution.
- Strong track record in retaining, growing, and optimizing high-value client accounts.
- Proficiency in analytics and data tools such as Google Analytics, Adobe Analytics, SEMrush, SimilarWeb.
- Ability to translate data into actionable insights, tailoring communication for different technical levels.
- Experience in managing and resolving client escalations, providing strategic solutions to performance challenges.
- Experience collaborating with external agency partners to drive integrated marketing success.
Skills Required
- Exceptional Communication & Influence – Ability to engage, persuade, and manage expectations across different client levels.
- Strategic Thinking & Problem Solving – Strong ability to anticipate challenges and implement solutions proactively.
- Data-Driven Decision Making – Comfortable analyzing and interpreting complex performance data to drive results.
- Leadership & Team Management – Ability to inspire, mentor, and drive accountability within client account teams.
- Commercial Acumen – Strong understanding of agency and client-side commercial drivers to optimize account profitability.
- Presentation & Storytelling – Able to craft compelling narratives around performance insights and strategy recommendations.
- Proactive & Resilient – A self-starter with the ability to manage multiple high-profile projects while maintaining exceptional service levels.
This role is ideal for a strategic and commercially driven leader who thrives in a fast-paced performance marketing environment. If you have the expertise, passion, and ambition to drive client success, we’d love to hear from you.
Diversity, Equity & Inclusion
We’re committed to embracing diversity and promoting equal opportunities, both within our teams and through the services we provide. Improving fairness – in our agency and our industry – is something we’re passionate about, and we’re committed to having the conversations, making the changes and helping other businesses to do the same.
Client Partner employer: Impression Digital Limited
Contact Detail:
Impression Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partner
✨Tip Number 1
Familiarise yourself with the latest trends in performance marketing. Since the role requires a deep understanding of various channels like PPC, SEO, and Social Media, being well-versed in current strategies will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the digital marketing space, especially those who have experience working with C-suite executives. Building relationships can provide insights into what these leaders value in a Client Partner.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex client accounts in the past. Highlight your ability to drive growth and retain clients, as this is crucial for the role at Impression.
✨Tip Number 4
Showcase your leadership skills by discussing how you've mentored junior team members or led cross-functional teams. This will demonstrate your capability to inspire and manage teams effectively, which is key for the Client Partner position.
We think you need these skills to ace Client Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in performance marketing and client relationship management. Use specific examples that demonstrate your success in managing multi-channel accounts and working with C-suite executives.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital marketing and how your skills align with the role of Client Partner. Mention your understanding of the performance marketing ecosystem and your ability to drive client success.
Showcase Your Achievements: Quantify your achievements in previous roles. For instance, mention how you retained high-value clients or improved account profitability. This will help illustrate your impact and suitability for the position.
Research Impression Digital: Familiarise yourself with Impression Digital's values, culture, and recent projects. This knowledge will allow you to tailor your application and demonstrate your enthusiasm for joining their team.
How to prepare for a job interview at Impression Digital Limited
✨Know Your Performance Marketing
Make sure you have a solid understanding of the entire performance marketing ecosystem. Brush up on PPC, SEO, Paid Social, and other relevant areas so you can speak confidently about how they contribute to client success.
✨Build Rapport with C-Suite Executives
Since you'll be working closely with senior decision-makers, practice your communication skills. Tailor your approach to different levels of seniority and demonstrate your ability to engage and influence effectively.
✨Showcase Problem-Solving Skills
Prepare examples of how you've proactively identified and solved challenges in previous roles. Highlight your strategic thinking and ability to implement solutions that maintain or improve performance.
✨Demonstrate Leadership Qualities
As a Client Partner, you'll need to inspire and lead cross-functional teams. Share experiences where you've motivated teams, fostered collaboration, and driven accountability to achieve client goals.