Consultant in London

Location: Flexible, with UK travel required

Contract type: Permanent, full-time (40 hours per week)

Salary: From £40,000 per annum + benefits

About IMPOWER

IMPOWER is the country's largest independent management consultancy focused exclusively on helping our public sector clients improve services for their local communities. We hold a profound belief in the innate value of public services; a better public sector is the cornerstone of a better society.

IMPOWER helps public service leaders produce lasting, positive change in complex systems. We exist because public services can be – and should be – improved. For us, improving public services is fundamentally about improving the lives of citizens. We have consistently demonstrated that performance can be improved and that this improved performance can be sustained, citizens' lives made noticeably better and public services left more resilient to manage future challenges.

IMPOWER is ambitious and growing! We are seeking colleagues who are ready for challenge, growth and opportunity over the coming years as we build the blueprint for better public services.

About the role

Our Consultants provide administrative, project management and analytical work across our projects. Their day-to-day tasks include conducting detailed analysis on both quantitative and qualitative information; working closely with clients at a frontline level to deliver change, and creating documented deliverables including reports and presentations – all of which aid the progress of our work.

Our Consultants support their colleagues on specific elements of a project – with tasks that range from administration and coordination of project activities, supporting workshops, working with frontline professionals, and capturing key insights to share with their project Managers.

Our Consultants are curious and inquisitive and they take a genuine interest in our clients to work together in solving the important challenges they face. They are flexible, adapt positively to change, and have a great deal of emotional intelligence and empathy.

About you

• Proven experience of working within a change and transformation environment within the public sector, social care, local government, or health environments, including supporting senior project team members with specific workstreams.
• Strong background in collaborating closely with team members on projects, establishing robust relationships swiftly, and addressing resistance effectively.
• Experienced in facilitating, developing, or supporting workshops, focus groups, or similar activities, with guidance from senior colleagues.
• Demonstrated ability to work efficiently on projects while delivering high-quality outcomes.
• Comfortable adapting quickly to new topics, clients, or acquiring new skills when necessary.
• Experience in building and managing relationships across various stakeholders.
• Possess empathy and emotional intelligence, along with the resilience necessary for handling the challenges associated with consultancy work.
• Solid understanding of working with values-driven individuals and organisations.
• Understanding of the ethical responsibilities and practical application of ethics within a consulting relationship.
• Proficient in all Microsoft Office software, e.g. PowerPoint and Excel.

About the responsibilities

• Support specific workstreams of a project from setup to evaluation, with guidance from the Project Manager.
• This will include working with a Manager on projects to mobilise workstreams and projects including setup and data requests.
• Host sessions with multi-agency professionals, including case reviews.
• Perform data analysis.
• Support resident consultation and governance.
• Develop insights and recommendations for clients.
• Collaborate with the project team on projects to create data dashboards.
• Develop strengths-based practice using behavioural science.
• Drive client-led work with project management tools.
• Improve processes through analysis.
• Enhance outcomes at the interface between organisations.
• Ensure effective project management with the team.
• Assist clients in delivering impactful ideas.
• Maintain project pace, ensuring timely delivery within budget.
• Produce high-quality reports and presentations with guidance from the Project Manager.
• Monitor and share project impact regularly.

Relationship Management

• Build strong client relationships, especially with operational staff and key stakeholders.
• Support client staff to advance projects and share EDGEWORK methods.
• Foster connections across IMPOWER, seeking support and sharing insights.
• Collaborate closely with the internal project team, addressing challenges as needed.

Internal Business Development

• Contribute internally to new business approaches, sharing skills and knowledge.
• Share lessons learned from project delivery to improve future delivery of projects and development of client proposals.
• Contribute to the development of methodologies, tools and intellectual property relevant to the advancement of our sector specific value propositions.
• Help promote IMPOWER externally, through online materials, marketing activities and professional networks.
• Enhance company skills through presentations and training and participation in company events.

Personal development

• Use self-awareness and feedback to set personal goals and address areas for improvement.
• Seek help when facing new challenges and share skills with colleagues to support your team.
• Actively develop your knowledge, skills and experience of working within a specific value proposition as part of development expert level capability in a chosen sector.

About our offer

• Competitive salary, with a personal and company-based performance bonus.
• 28 days annual leave (plus bank holidays), with buy/sell/rollover scheme.
• Pension scheme.
• Life assurance and Income Protection.
• Medical and Dental Insurance.
• Gym Subsidy contribution, including to online fitness subscriptions.
• Parent, guardian, and carer friendly policies.
• Regular training and development opportunities.
• Paid volunteer/CSR days.
• Regular team socials and celebrations (even virtual ones!).

About our commitment to Diversity and Inclusion

At IMPOWER, whilst we are committed to being an equal opportunities employer – our commitment to facilitating a safe, inclusive working environment doesn’t just stop at an Equality and Diversity Policy.

We are an organisation that is actively working towards anti-discrimination of any kind against race, gender, gender identity, sexuality, disability, age, religious belief, parental or carer commitments, marital status or civil partnership. We do this through our D&I strategy, constant review of our policies and procedures, via our recruitment processes, and training and development of our staff.

We have signed up to the Disability Confident scheme and we are committed to ensuring our application and interview processes are inclusive for all candidates.