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- Tasks: Ensure top-notch quality control and support for our tech-savvy operations team.
- Company: Join a dynamic company focused on continuous improvement and innovation.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Be part of a team that values your input in optimising processes and enhancing product quality.
- Qualifications: Tech-savvy with experience in operations, quality control, or IT support.
- Other info: Work in a collaborative environment in Chacao, Caracas, with real impact on business success.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and detail‑oriented entry‑level Operations Quality Control Analyst to join our growing team. This role is ideal for a tech‑savvy professional with at least one year of experience in Operations Quality Control, eager to contribute to the continuous improvement of operational processes and product quality. The successful candidate will play a key role in optimizing systems and operations processes to ensure compliance with internal standards and client expectations.
Responsibilities:
- Track attendance, task completion, and performance metrics across departments.
- Maintain updated records of appointments, lead generation, and client interactions.
- Use Excel and Google Sheets to automate reports, track KPIs, and visualize team performance.
- Ensure all staff and trainees have proper access to tools and platforms, managing user accounts securely.
- Provide real‑time support to remote team members and managers via chat, email, or phone.
- Troubleshoot basic software, tool, or connectivity issues to minimize workflow disruptions.
- Oversee the setup and maintenance of operational tools such as Make, Zapier, Zoho CRM, GoHighLevel, Meta Marketplace, and softphone systems (Fonax).
- Monitor platform usage and system health to ensure smooth operations and timely updates.
- Review workflows regularly to detect inefficiencies and propose improvements.
- Support lead generation and campaign tracking through organized data imports/exports.
- Collaborate with leadership to ensure alignment between team output and business goals.
Requirements:
- Minimum education: Technical/Professional Education.
- 1 year of experience.
- Languages: English.
- Age: between 22 and 35 years.
- Knowledge: Microsoft Excel.
- Bachelor’s degree or technical certification in Information Technology, Computer Science, or a related field.
- Minimum 1 year of experience in Operations and IT support, or quality control role.
- Strong attention to detail and analytical mindset.
- Tech‑savvy with hands‑on experience in CRM platforms, IP phone systems (Fonax), Google Suite, Outlook, Meta Marketplace, VPNs, EHR systems, and integration formulas.
- Advanced English proficiency (spoken and written).
- Availability to work full‑time, Monday to Friday (09:00 AM – 6:00 PM VZLA).
- Onsite availability in Chacao, Caracas.
Operations Quality Control / IT Support in Edinburgh employer: Importante empresa del sector
Contact Detail:
Importante empresa del sector Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Quality Control / IT Support in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for opportunities in Operations Quality Control or IT Support. You never know who might have a lead or can refer you to someone hiring.
✨Tip Number 2
Prepare for those interviews! Research common questions related to quality control and IT support roles. Practice your answers, focusing on your attention to detail and tech-savvy skills. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’ve got experience with tools like Excel, Google Sheets, or CRM platforms, be ready to discuss specific examples of how you’ve used them to improve processes. We love seeing candidates who can back up their claims with real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for proactive individuals who are eager to contribute to our team’s success.
We think you need these skills to ace Operations Quality Control / IT Support in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Quality Control role. Highlight your relevant experience and skills, especially those related to tech and quality control. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch.
Show Off Your Tech Skills: Since this role is all about tech-savviness, don’t forget to mention your experience with tools like Excel, Google Sheets, and any CRM platforms. We’re keen to know how you’ve used these in past roles to improve processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Importante empresa del sector
✨Know Your Tech Tools
Familiarise yourself with the specific tools mentioned in the job description, like Excel, Google Sheets, and CRM platforms. Be ready to discuss how you've used these tools in past roles or projects, as this will show your tech-savviness and readiness for the position.
✨Showcase Your Attention to Detail
Prepare examples that highlight your attention to detail and analytical skills. Think of situations where you identified inefficiencies or improved processes. This is crucial for a role focused on quality control and operational excellence.
✨Practice Troubleshooting Scenarios
Since the role involves providing IT support, brush up on common troubleshooting techniques. Be prepared to discuss how you would handle basic software or connectivity issues, as this demonstrates your problem-solving abilities and readiness to support the team.
✨Align with Company Goals
Research the company’s mission and values, and think about how your personal goals align with theirs. During the interview, express your enthusiasm for contributing to their objectives, especially in optimising operations and ensuring product quality.
