IVA Sales Manager / Call Centre Manager Location: Manchester Salary: Competitive + Bonus + Benefits Imperium Financial Recruitment is delighted to be working with a leading Manchester-based IVA volume provider that is seeking an experienced IVA Sales Manager / Call Centre Manager to oversee and develop a high-performing team of more than 30 advisors. This is an excellent opportunity for a proven sales leader with experience within the IVA, debt solutions, financial services, or contact centre sector who is looking to join a successful and growing organisation. The Role As IVA Sales Manager / Call Centre Manager, you will be responsible for the day-to-day management, performance, and development of a large team of IVA Advisors. You will play a key role in driving sales performance, ensuring regulatory compliance, and maintaining high standards of customer service throughout the customer journey. Key responsibilities include: Managing, motivating, and developing a team of 30+ IVA Advisors and Team Leaders. Driving sales performance and ensuring departmental targets are achieved. Monitoring KPIs and implementing strategies to improve conversion rates and productivity. Conducting regular coaching sessions, performance reviews, and one-to-one meetings. Ensuring all advisors adhere to FCA guidelines, company procedures, and compliance standards. Identifying training needs and implementing ongoing development plans. Producing management reports and analysing performance data. Working closely with senior management to develop and implement operational strategies. Managing recruitment, onboarding, and retention within the sales team. Maintaining a positive and high-performance culture within the contact centre environment. The Candidate The successful candidate will possess: Previous experience managing a large sales or contact centre team. Experience within the IVA, debt solutions, insolvency, financial services, or regulated sales environment. A proven track record of delivering and exceeding sales targets. Strong leadership, coaching, and people management skills. Excellent communication and stakeholder management abilities. Experience analysing performance metrics and implementing improvement plans. A strong understanding of compliance and regulatory requirements within a regulated environment. The ability to inspire, motivate, and develop high-performing teams. What's on Offer Competitive basic salary. Attractive bonus structure. Career progression opportunities within a growing organisation. Supportive and dynamic working environment. Ongoing training and professional development. The opportunity to lead a large, successful team within a market-leading business. Imperium Financial Recruitment is acting as an employment agency for this vacancy.
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Imperium Financial Recruitment Recruitment Team
