At a Glance
- Tasks: Help customers plan and book unforgettable holidays tailored to their needs.
- Company: A friendly and growing travel agency in beautiful Cumbria.
- Benefits: Competitive salary, ongoing training, and travel-related perks.
- Other info: Dynamic office environment with opportunities for professional growth.
- Why this job: Join a passionate team and create memorable travel experiences for customers.
- Qualifications: Experience in travel consultancy and strong customer service skills required.
The predicted salary is between 22050 - 26950 £ per year.
Travel Consultant
Location
Cumbria
Employment Type
Full-time, permanent
Working Arrangement
Office-based
Role Overview
A growing and well-established travel agency in Cumbria is looking to recruit an experienced Travel Consultant to join its friendly and professional team.
This is an excellent opportunity for someone with previous travel agency or tour operator experience who is passionate about creating memorable holidays and delivering outstanding customer service.
The agency arranges a broad range of leisure travel, including UK and European package holidays, cruises, city breaks, family holidays, luxury escapes and long-haul destinations.
The successful candidate will help customers find, plan and book holidays tailored to their individual requirements and budgets.
Key Responsibilities
- Handle customer enquiries in person, by telephone and by email.
- Discuss customers’ travel requirements, preferences and budgets.
- Recommend suitable destinations, resorts, accommodation and travel options.
- Arrange and book package holidays, flights, hotels, transfers, cruises, tours and ancillary travel services.
- Provide advice on European, worldwide and long-haul destinations.
- Prepare accurate holiday quotations and tailored travel itineraries.
- Process bookings through relevant reservation systems and tour operator platforms.
- Ensure all booking information and customer documentation are accurate.
- Advise customers on passports, visas, entry requirements, travel insurance and other important travel considerations.
- Promote additional products, including upgrades, excursions, airport parking, lounge access and travel insurance.
- Take payments and maintain accurate customer and booking records.
- Manage amendments, cancellations and post-booking enquiries.
- Build strong relationships with customers and encourage repeat business and referrals.
- Follow up enquiries and convert prospective customers into confirmed bookings.
- Work towards individual and team sales targets.
- Maintain up-to-date knowledge of destinations, travel products, industry developments and supplier offers.
- Resolve customer queries or concerns professionally and efficiently.
- Ensure all bookings comply with company procedures and relevant travel industry regulations.
- Support local marketing activity, promotional campaigns and customer events when required.
Essential Experience and Skills
- Previous experience working as a Travel Consultant, Travel Agent or within a relevant tour operator environment is essential.
- Strong knowledge of package holidays and experience arranging travel to European and long-haul destinations.
- Experience using travel booking systems, reservation platforms and tour operator websites.
- Good destination knowledge and a genuine interest in travel.
- Proven ability to identify customer needs and recommend suitable travel products.
- Strong sales skills with the confidence to convert enquiries into bookings.
- Excellent customer service and communication skills.
- A professional, friendly and approachable manner.
- Strong attention to detail and a high level of accuracy.
- Good organisational skills with the ability to manage several bookings and enquiries simultaneously.
- Comfortable working towards sales targets and commercial objectives.
- Competent in the use of email, Microsoft Office and general computer systems.
- Able to work independently while contributing positively to a close-knit team.
Desirable Experience
- Experience arranging tailor-made, cruise, luxury or complex long-haul holidays.
- Familiarity with recognised travel reservation or back-office systems.
- Knowledge of travel insurance, visa requirements and foreign travel regulations.
- An existing customer following or strong relationships within the local community would be advantageous.
- Relevant travel and tourism qualifications.
- Personal Attributes
The successful candidate will be
- Passionate and knowledgeable about travel.
- Customer-focused and committed to providing a personal service.
- Commercially aware and motivated by achieving results.
- Confident, enthusiastic and persuasive.
- Calm and professional when managing changes or unexpected travel issues.
- Reliable, organised and attentive to detail.
- Keen to develop their destination and product knowledge.
- A collaborative team member with a flexible approach.
- What Is on Offer
- The opportunity to join a growing and supportive independent travel business.
- A varied role arranging holidays across a wide range of destinations.
- A friendly, customer-focused office environment.
- Ongoing supplier, product and destination training.
- Opportunities to develop professionally as the agency continues to grow.
- Competitive salary, dependent on experience.
- Additional incentives or travel-related benefits, where applicable.
- Additional Information
This is an office-based position in Cumbria.
Applicants must be able to commute reliably to the office and should be available to work the hours required by the agency, which may include occasional Saturdays.
Due to the nature of the position, applications can only be considered from candidates with relevant travel agency, tour operator or closely related travel industry experience.
Imperium Financial Recruitment is acting as the recruitment agency for this vacancy.
Travel Consultant employer: Imperium Financial Recruitment Careers
Imperium Financial Recruitment is an outstanding employer, offering a dynamic work environment in Bolton where experienced legal professionals can thrive. With a strong focus on employee development, the company provides ample opportunities for growth and mentorship, ensuring that team members are well-supported in their roles. The collaborative culture fosters innovation and excellence, making it an ideal place for those seeking meaningful and rewarding careers in housing disrepair law.
Contact Details:
Imperium Financial Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Consultant
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Imperium Financial Recruitment Careers who are looking for fresh talent for roles like Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Imperium Financial Recruitment Careers and give you a leg up for your Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Consultant role at Imperium Financial Recruitment Careers.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Consultant position at Imperium Financial Recruitment Careers.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Imperium Financial Recruitment Careers.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Imperium Financial Recruitment Careers's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Consultant.
How to prepare for a job interview at Imperium Financial Recruitment Careers
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Imperium Financial Recruitment Careers.
