Service Delivery Manager - Respiratory Medicine
Band 7
Main area Respiratory Medicine and Sleep Service Grade Band 7 Contract Permanent Hours Full time - 37.5 hours per week Job ref 290-MIC-2300
Site Charing Cross Hospital Town London Salary £58,133 - £65,261 pa inclusive Salary period Yearly Closing 06/11/2026 23:59
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
The Service Delivery Manager provides operational leadership across Respiratory and Sleep Medicine services, ensuring safe, effective and patient-centred care. Working with clinical and corporate teams, the post holder will oversee day-to-day service delivery, performance, workforce and resources across inpatient, outpatient, diagnostic and community pathways.
The role will drive operational performance against RTT, diagnostics, cancer and DM01 standards, supporting service recovery, pathway improvement and transformation. Using data and performance intelligence, the post holder will identify risks, implement improvements and enhance patient access and outcomes.
The post holder will contribute to business planning, financial management, governance and quality improvement, acting as a key link between clinical, operational and corporate teams to deliver sustainable improvements in performance, efficiency and patient experience.
Main duties of the job
- Lead the day-to-day operational management of Respiratory and Sleep Medicine services.
- Monitor and improve performance against RTT, diagnostics, cancer, and other key access targets.
- Work with clinical and multidisciplinary teams to deliver safe, effective, and patient-centred care.
- Lead service improvement, pathway redesign, and transformation projects.
- Manage service capacity, workforce planning, and resource utilisation.
- Support budget management and identification of efficiency opportunities.
- Produce performance reports, business cases, and operational updates.
- Investigate and manage risks, incidents, complaints, and governance actions.
- Build strong relationships with clinicians, managers, corporate teams, and external partners.
- Contribute to the strategic development and future sustainability of Respiratory and Sleep Medicine services.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan .
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person specification
Education/Qualifications
- Educated to degree level or equivalent
- Evidence of significant personal development through formal courses and/or experience.
- Post graduate education or equivalent experience in an area relevant to service improvement
- Prince 2 or other Project Management qualification
Experience
- Knowledge of service improvement tools and techniques.
- Proven success in delivering change and performance with and through your management and clinical teams.
- Experience of budget and staff management.
Skills
- Able to build positive relationships with clinicians, managers, colleagues and key stakeholders
- High standard of written communication skills
- IT Skills: Word, Powerpoint, Excel and Visio
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK
We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).
Vacancy Closing Date
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Service Delivery Manager - Respiratory Medicine employer: Imperial
At Imperial College Healthcare NHS Trust, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. Our commitment to employee growth is evident through extensive career development opportunities, flexible working arrangements, and a supportive culture that values well-being and recognition. Join us in London, where you will work alongside leading clinicians in the UK's first Academic Health Science Centre, making a meaningful impact in paediatric ophthalmology while enjoying unique benefits such as access to onsite leisure facilities and various staff perks.
