Hotel Services Supervisor Porter, Patient Dining, Domestic in City of Westminster

Hotel Services Supervisor Porter, Patient Dining, Domestic

Band 3

Main area Hotel Services Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 290-HS-32

Site St. Mary's Hospital Town London Salary £31,554 - £33,270 pa inclusive Salary period Yearly Closing 27/10/2026 23:59

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Applicants must have previous experience in a supervisory role within a domestic, housekeeping, facilities, healthcare, or similar environment.

The successful candidate must be able to lead and support a team, maintain high standards of cleanliness, and ensure compliance with Infection Prevention and Control (IPC), Health and Safety, COSHH, and Trust policies and procedures. Excellent communication, organisational skills, attention to detail, reliability, and timekeeping are essential.

Candidates must also be willing and able to work afternoon shifts, including weekends and bank holidays, as required by the service.

Flexibility is essential, as the role includes working afternoon shifts, weekends, and bank holidays as required by the service.

Main duties of the job

• As a Domestic Afternoon Supervisor, you will be responsible for leading and supporting a team of Domestic Assistants to ensure high standards of cleanliness are maintained across clinical and non-clinical areas.
• You will oversee daily cleaning operations, allocate workloads, monitor performance, and provide guidance to staff to ensure services are delivered efficiently and in accordance with Trust standards.
• You will play a key role in ensuring compliance with Infection Prevention and Control (IPC) requirements, Health and Safety legislation, COSHH regulations, and local policies and procedures.This includes carrying out quality audits, addressing cleaning concerns, responding to service requests, and ensuring any risks or hazards are reported and managed appropriately.
• Working closely with ward managers, clinical teams, and facilities colleagues, you will help create a safe, clean, and welcoming environment for patients, visitors, and staff.
• You will be expected to lead by example, promote excellent customer service, support staff development, manage attendance and performance issues where required, and contribute to continuous service improvement.
• We are looking for a reliable and motivated individual with strong leadership, communication, and organisational skills.
• The successful candidate will demonstrate excellent attention to detail, effective problem-solving abilities, good timekeeping, and a commitment to delivering high-quality services.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

• General education to include Maths and English at GCSE level or equivalent
• NVQ qualification in Customer Service

Experience

• Understanding of relevant health and safety requirements
• An understanding of people’s equality, diversity and rights.
• Experience of customer service roles
• Previous supervisory experience

Communication & Skills

• Ability to work on own initiative and as part of a team

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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