Business Manager - Urgent and Emergency Medicine

Business Manager - Urgent and Emergency Medicine

Band 8a

Main area Urgent and Emergency Medicine Grade Band 8a Contract Permanent Hours Full time - 37.5 hours per week Job ref 290-MIC-2297

Site Charing Cross Hospital Town London Salary £66,274 - £73,496 pa inclusive Salary period Yearly Closing 05/11/2026 23:59 Interview date 11/11/2026

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

An exciting opportunity has arisen for a forward-thinking and innovative Business Manager to join the operational team within the Emergency Department and Same Day Emergency Care services at Charing Cross Hospital, part of Imperial College Healthcare NHS Trust.

As Business Manager, you will play a key leadership role in supporting the operational delivery of Urgent and Emergency Care services. Working with the General Manager, Deputy General Manager, clinical and nursing leaders and corporate teams, you will help drive service improvement, quality, operational performance and patient experience.

We are looking for a motivated and driven individual who can provide strong operational and managerial leadership, proactively solve complex challenges and build effective relationships across multidisciplinary teams.

You will be passionate about creating a respectful and inclusive environment, supporting a positive team culture and delivering the right outcomes for patients and staff.

This is a rewarding opportunity to make a real difference within one of the Trust’s busiest and most dynamic services.

Main duties of the job

• Lead day-to-day operational management and support delivery against Trust and national performance standards.
• Monitor activity, performance and service delivery, identifying trends and implementing corrective actions where required.
• Produce and present high-quality performance, activity and financial information to support operational and strategic decision-making.
• Support service planning, transformation and improvement, including the development of business cases and delivery of service redesign.
• Manage delegated budgets, monitor financial performance and support delivery of cost reduction and productivity programmes.
• Ensure robust governance processes are in place, supporting management of complaints, incidents, risks and associated improvement actions.
• Lead, manage and develop staff, ensuring effective workforce deployment and performance against key workforce indicators.
• Work collaboratively with clinical, nursing, finance, performance and corporate teams to deliver Directorate priorities.
• Support the development and implementation of policies, procedures and improvement plans across the service.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

• Career development
• Flexible working and wellbeing
• Staff recognition scheme
• Cycle to Work
• Car lease schemes
• Season ticket loan
• Membership options for onsite leisure facilities

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

• Recognised management qualification at postgraduate level and/or experience
• Completion of project management skills course (e.g. PRINCE2)

Experience

• Experience of operational and staff management in the NHS
• Track record of success in delivering change and project management
• Experience of managing and deciding on complex employment issues including handling grievances and disciplinary issues
• Experience of dealing with conflict and working with colleagues to agree remedial action as required
• Experience of writing complex business and project plans with evidence of delivery
• Experience of cost reduction delivery

Skills/Knowledge/ Abilities

• Ability to analyse and effectively present performance data and identify areas for improvement
• Ability to problem solve and to develop solutions to issues
• Excellent organisational skills and time management skills
• Excellent written and verbal communication skills
• Ability to co-ordinate and investigate complaints, including experience of dealing with distressed patients / relatives / staff
• Ability to influence and negotiate at a senior level within the division and wider trust
• Comfortable with relevant IT software packages
• Knowledge of NHS contracting processes
• Knowledge of national NHS policy

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Claire Ansbro. Job title: Deputy General Manager. Email address: claire.ansbro@nhs.net. Telephone number: 07721566870. Additional information.

For an informal discussion about the role, please contact Claire Ansbro

#J-18808-Ljbffr