1st Line Engineer

IT Service Desk & 1st Line Engineer

Reporting to the IT Service Desk Manager

Based in: Wilton

Salary: Negotiable - Whilst all salaries are graded, Sembcorp are keen to attract, retain and develop the highest calibre of colleague. The company also offers a market leading benefits package and annual bonus.

Position overview:

Part of a dynamic team providing advanced Information Technology systems engineering support both hardware and software to all Sembcorp UK Sites.

Key Roles and Responsibilities:

• Provide Service Desk support and 1st level assistance, knowledge, and user support in all aspects of Service Desk to ensure the Sembcorp UK business gets maximum benefit from IT systems.
• Responsible for maintaining the Company Service Desk ticket system and providing "at a glance" reporting.
• Responsible for ensuring departmental SLA’s are stringently adhered to and escalating all aspects of Service Desk to the Service Desk manager or the IT Service Delivery Manager when SLA’s could be broken.
• Specify and deliver Information Technology hardware/software solutions to meet the needs of the user and SCU UK business strategy.
• Provide Technical assistance, knowledge, and user support in all aspects of IT to ensure the UK business gets maximum benefit from IT systems.
• Provide remote Technical support to Server/Desktop, Local/Wide Area Network (LAN/WAN) infrastructure and all business applications.
• Your time will mainly be spent on user IT support and Service Desk monitoring but may also include involvement in project work where appropriate.
• Where required liaise with other departments, consultants and third parties to ensure that any resources are made available to perform the required tasks or jobs.
• Give technical advice, Configure, and install appropriate hardware/software to the user’s desktop in a professional manner and appropriate timescales in order to meet business needs.
• Provide specialist assistance, knowledge, and support in all aspects of Information Technology use to the Helpdesk and all end users.
• Provide user training, hints and tips and other user assistance as required on UK systems and applications.
• The role requires the jobholder to be available outside of company core hours (10.00am to 4.00pm) to ensure calls are logged and to increase the user experience using a formalised rota.

Qualification, Skills & Experience:

• Minimum of 2 years in an Information Technology Service Desk role.
• Minimum of an NVQ level 3 or equivalent in Information Technology.
• Extensive range of IT skills with an in-depth knowledge of computer hardware/software. These skills need to be kept up to date in line with IT developments in the business.
• Good time and work management skills in order to plan and prioritise and inform users of expected delivery dates and any delays.
• The wide range of Information Technology in use makes analysing the business needs and specifying, designing and developing the solutions using the appropriate technology very important.
• Good analytical and problem-solving skills.
• Maintain good personal skills and an ability to cope with potential conflict.
• Possession of good verbal and written communication skills.
• The jobholder needs to be seen to be setting a good example and encouraging others to follow appropriate Information Technology practice and standards.
• The jobholder needs to be able to deal with people with varying levels of IT expertise from experts supplying services to users with limited Information Technology knowledge.
• Good communication skills.
• Ability to work both alone and within a team.
• Good interpersonal skills.
• Work to a high professional and personal standard in a disciplined manner to agreed standards and processes.
• Work within SLA specified deadlines when possible, for incidents, requests and problems.
• Prioritising and managing open cases and mini projects.
• Excellent organisational and coordination abilities.
• Ability to troubleshoot IT related issues both in person and remotely.
• The ability to work in a dynamic environment, prioritising and multi-tasking effectively.
• Right to work in the UK is essential.
• A full UK driving licence is required.
• Experience in managing Windows 10/11, Microsoft Office 365 and Active Directory - Desirable.
• Ability to understand and operate systems - Desirable.
• Maintain a good network of contacts in each of the Information Technology support and administration areas as well as throughout the SCU UK business and outside suppliers - Desirable.

For more information on this opportunity please contact at retained recruitment partner Aidan Antoniou at Imperial Recruitment Group.

Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.