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- Tasks: Lead and enhance visitor experiences in a dynamic cultural environment.
- Company: Join a renowned museum dedicated to inclusivity and exceptional service.
- Benefits: Competitive salary, full-time hours, and the chance to make a real impact.
- Why this job: Shape memorable experiences for visitors and champion diversity in the heritage sector.
- Qualifications: Experience in visitor operations and strong leadership skills required.
- Other info: Opportunity to work in a vibrant team with a focus on community engagement.
The predicted salary is between 34000 - 36000 £ per year.
Lead the delivery of our Visitor Experience Strategy, ensuring projects meet time, budget, and quality standards.
Collaborate with staff, volunteers, and partners to create a welcoming, inclusive environment.
Improve visitor touchpoints, including welcome, wayfinding, and accessibility.
Coordinate visitor experience training and champion exceptional customer service.
Manage budgets and corporate standards to maintain consistency across all branches.
About You
You’re a confident leader with experience in visitor operations - ideally in the heritage or cultural sector. You bring:
- Proven people management skills, with a commitment to equality, diversity, and inclusion.
- Strong relationship-building and communication abilities.
- Experience managing budgets and delivering projects under pressure.
- A proactive approach to improving visitor experiences through data and insight.
- Knowledge of Health & Safety, accessibility legislation, and digital visitor tools is a plus.
If you’re ready to make a real impact on how visitors experience our branches, we’d love to hear from you. Apply today and help us create memorable, inclusive experiences for all.
Visitor Experience Manager (Maternity Cover) in Stretford employer: IMPERIAL WAR MUSEUMS
Contact Detail:
IMPERIAL WAR MUSEUMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Manager (Maternity Cover) in Stretford
✨Tip Number 1
Network like a pro! Reach out to people in the heritage and cultural sector, especially those who work at IWM or similar organisations. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your leadership skills! When you get the chance to speak with potential employers, share specific examples of how you've led teams or projects in visitor operations. Make it clear that you can create an inclusive environment and improve visitor experiences.
✨Tip Number 3
Prepare for the interview by researching the latest trends in visitor experience. Bring ideas to the table about how you can enhance welcome, wayfinding, and accessibility at IWM North. This shows you’re proactive and ready to make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference in visitor experiences.
We think you need these skills to ace Visitor Experience Manager (Maternity Cover) in Stretford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in visitor operations, especially in the heritage or cultural sector. We want to see how your skills align with our Visitor Experience Strategy!
Showcase Your Leadership Skills: As a Visitor Experience Manager, you'll need to lead a team effectively. Use your application to demonstrate your proven people management skills and commitment to equality, diversity, and inclusion. Share specific examples that showcase your leadership style!
Highlight Your Project Management Experience: We’re looking for someone who can manage budgets and deliver projects under pressure. Be sure to include any relevant experiences where you successfully coordinated projects, met deadlines, and maintained quality standards.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at IMPERIAL WAR MUSEUMS
✨Know the Visitor Experience Strategy
Familiarise yourself with the Visitor Experience Strategy of the organisation. Understand their goals and how they measure success. This will help you demonstrate your alignment with their vision during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in visitor operations. Be ready to discuss how you've successfully managed teams and improved visitor experiences in previous roles.
✨Emphasise Inclusivity and Diversity
Since the role requires a commitment to equality, diversity, and inclusion, think of specific instances where you've championed these values. Share how you’ve created welcoming environments for diverse groups in past positions.
✨Prepare for Budget Management Questions
Brush up on your budget management skills and be prepared to discuss how you've handled budgets in the past. Think of examples where you delivered projects on time and within budget, as this is crucial for the role.
