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- Tasks: Lead and inspire teams to boost membership recruitment across 5 museums.
- Company: Join IWM, a dynamic organisation dedicated to connecting people with history.
- Benefits: Enjoy a collaborative culture, training opportunities, and the chance to make a real impact.
- Why this job: Be part of a mission-driven team that values creativity and community engagement.
- Qualifications: Experience in leadership and membership recruitment is essential; passion for history is a plus.
- Other info: This role offers a unique opportunity to shape the future of IWM's membership strategy.
The predicted salary is between 36000 - 60000 £ per year.
Our membership vision is to reach millions of people, connecting them with our cause and inspiring a long-term commitment to support IWM as members. To do this, we need to put our members at the heart of everything we do. The Membership Recruitment Manager is a critical role and one that is essential in leading and delivering the change needed to grow IWM membership and realise our vision. This is an important leadership role and one that will require a collaborative approach to improve the performance, motivation and overall success of IWM membership.
Through supporting, coaching and motivating teams, this role will focus on driving up face-to-face (F2F) membership recruitment across our 5 museums including developing innovative ways to optimise recruitment at our two air shows each year. This will be the priority in year one, with a focus in developing further membership growth initiatives, including off-site recruitment opportunities as appropriate.
Leading high performance in Face-to-Face (F2F) membership recruitment:- Inspire and support key Front of House (FOH) stakeholders including Retail and Admissions, Visitor Experience and Volunteering Engagement through training and coaching in membership recruitment, to deliver IWM F2F membership recruitment targets across all 5 museums.
- Embed a membership and supporter experience culture across all our museums, in line with our Visitor Experience, Membership and Donations strategies.
- Collaborate with FOH team leaders across Visitor Experience, Volunteering Engagement, Retail & Admissions to co-ordinate, track and communicate internal performance reports.
- Create energy and build a supportive and motivated team culture and take a lead role working with these teams in ensuring action is taken across our F2F membership in-branch operation to recruit and retain members.
- Accountable for ensuring that membership training, support and resources are in place for all FOH staff and volunteers.
- Accountable for all F2F membership recruitment activity compliance, including data management.
- Responsible for managing income and expenditure budgets, including agreeing and setting targets for FOH teams.
- Responsible for developing and implementing face-to-face (F2F) membership acquisition plans including performance and success measures across all 5 museums in line with our membership strategy, and Corporate Plan.
- Work with the Membership Manager, who is responsible for membership retention, to ensure F2F membership recruitment aligns with our retention strategy and plans. This includes collaborating with the Membership Manager to ensure successful delivery and management of member communications, events programming and follow up action from feedback insight on the membership recruitment experience.
- Assist the Head of Membership in setting direction, building capability and enabling collaboration across all IWM teams to achieve ownership and support for our IWM membership vision and strategy.
- As part of the Membership Team play an active role in the ongoing development of IWMs membership strategy and business model, including developing other initiatives and projects.
For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.
Membership Recruitment Manager employer: IMPERIAL WAR MUSEUMS
Contact Detail:
IMPERIAL WAR MUSEUMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Recruitment Manager
✨Tip Number 1
Familiarise yourself with IWM's mission and values. Understanding what drives the organisation will help you align your approach to membership recruitment with their goals, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of IWM. They can provide valuable insights into the organisational culture and expectations for the Membership Recruitment Manager role, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss innovative strategies for face-to-face membership recruitment. Think about how you can leverage events like air shows to engage potential members and be ready to share your ideas during interviews.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Highlighting your experience in coaching and supporting staff will demonstrate your capability to lead the membership recruitment efforts effectively.
We think you need these skills to ace Membership Recruitment Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and expectations of the Membership Recruitment Manager. Highlight how your skills and experiences align with their vision for membership growth.
Tailor Your CV: Customise your CV to reflect relevant experience in membership recruitment, team leadership, and budget management. Use specific examples that demonstrate your ability to inspire and motivate teams, as well as your strategic planning skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Discuss your approach to face-to-face recruitment and how you would implement innovative strategies to enhance membership engagement across the museums.
Highlight Collaborative Experience: Emphasise any previous experience working collaboratively with diverse teams. Mention specific instances where you successfully led initiatives or projects that required cross-departmental cooperation, as this is crucial for the role.
How to prepare for a job interview at IMPERIAL WAR MUSEUMS
✨Understand the Membership Vision
Make sure you grasp the core mission of IWM and how membership plays a vital role in it. Be prepared to discuss how your experience aligns with their vision of connecting people and inspiring long-term commitment.
✨Showcase Leadership Skills
As this role is critical for leading teams, be ready to share examples of how you've successfully motivated and coached others in previous positions. Highlight any specific strategies you've used to improve team performance.
✨Demonstrate Collaborative Spirit
Collaboration is key in this role. Prepare to discuss how you've worked with different departments or teams in the past to achieve common goals. Emphasise your ability to build relationships and foster a supportive team culture.
✨Prepare for Budget Management Questions
Since you'll be responsible for managing budgets, brush up on your financial management skills. Be ready to discuss how you've set targets and managed income and expenditure in previous roles, as well as any relevant metrics you've tracked.
