At a Glance
- Tasks: Welcome visitors, provide information, and deliver top-notch customer service.
- Company: Join the iconic IWM North, a unique museum experience.
- Benefits: Gain valuable experience in a dynamic environment with flexible hours.
- Other info: Weekend work required; perfect for students looking to gain experience.
- Why this job: Be part of a team that shares remarkable stories and engages with diverse visitors.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
IWM North is the fifth branch of Imperial War Museums and the first outside the South East of England. Designed by internationally-renowned architect Daniel Libeskind, the building’s iconic structure was inspired by the idea of a world shattered by conflict. From 1914 to the present day every object on display at IWM North tells a remarkable personal story. Highlights of a visit include a number of changing special exhibitions each year and the unique 360° audio-visual experience of the Big Picture. IWM North attracts over 350,000 visitors each year. The branch does not charge an admission entry fee but does host a number of special exhibitions each year.
As a member of the Retail and Admission team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.
Key duties:- You will be expected to work independently as well as across different teams in order to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability.
- You will focus at all times on delivering excellent customer service, ensure value for money at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all IWM employees.
- You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, brand and operational standards.
- You will be expected to work across departments effectively, working with individuals, partners and where appropriate volunteers.
- To identify and implement learning and development needs for both yourself and your team, including volunteers, if appropriate.
Due to the seven day nature of our operations, this role requires regular weekend working.
Seasonal Retail and Admissions Assistant in Manchester employer: IMPERIAL WAR MUSEUMS
IWM North offers a unique and enriching work environment where employees are part of a team dedicated to sharing powerful stories from history with over 350,000 visitors each year. With a strong emphasis on customer service and teamwork, staff members enjoy opportunities for personal growth and development while working in an iconic building designed by Daniel Libeskind. The museum's commitment to excellence and community engagement makes it an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Retail and Admissions Assistant in Manchester
✨Tip Number 1
Get to know the museum! Familiarise yourself with IWM North's exhibitions and history. This way, when you chat with visitors, you can share interesting stories and facts that will make their experience even better.
✨Tip Number 2
Practice your sales pitch! Think about how you can highlight the unique products available at the museum. A confident approach can really help in achieving those sales targets we all want to hit.
✨Tip Number 3
Teamwork makes the dream work! Connect with your colleagues and volunteers. Sharing tips and strategies can enhance the overall customer service experience and create a supportive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the IWM North team right from the start.
We think you need these skills to ace Seasonal Retail and Admissions Assistant in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing excellent customer service. Share any experiences where you've gone above and beyond to help someone, as this will resonate with our focus on delivering the highest standards.
Highlight Your Sales Skills:Since we’re looking for someone who can actively sell products, make sure to mention any relevant sales experience. Whether it’s in retail or another setting, show us how you’ve successfully met sales targets or engaged customers.
Be Yourself:We want to get to know the real you! Use a friendly tone in your application and don’t be afraid to inject a bit of personality. This role is all about connecting with visitors, so showing your authentic self can really make you stand out.
Apply Through Our Website:To ensure your application gets to us quickly and efficiently, please apply through our website. It’s the best way to make sure we see your application and can consider you for this exciting opportunity at IWM North!
How to prepare for a job interview at IMPERIAL WAR MUSEUMS
✨Know Your Museum
Before the interview, take some time to research IWM North and its exhibitions. Familiarise yourself with the history and significance of the museum, as well as any current or upcoming exhibitions. This will not only show your genuine interest but also help you answer questions more confidently.
✨Customer Service Focus
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you provided outstanding service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will demonstrate your commitment to high standards.
✨Sales Savvy
Prepare to talk about your experience with sales, especially in a retail environment. Think of specific strategies you've used to engage customers and drive sales. Highlight your ability to approach visitors and actively sell products, as this is crucial for the role.
✨Team Player Attitude
This position requires working across different teams, so be prepared to discuss your teamwork skills. Share examples of how you've collaborated with others, including any experience working with volunteers. Emphasising your ability to work independently while also being a supportive team member will make you stand out.
