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- Tasks: Welcome visitors, provide information, and sell museum products with enthusiasm.
- Company: Join the iconic IWM North, a hub of history and culture.
- Benefits: Gain valuable experience in customer service and sales while working in a dynamic environment.
- Why this job: Be part of a team that creates memorable experiences for over 350,000 visitors each year.
- Qualifications: Retail experience and a passion for engaging with customers are essential.
- Other info: Weekend work is required; perfect for students looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
IWM North is the fifth branch of Imperial War Museums and the first outside the South East of England. Designed by internationally-renowned architect Daniel Libeskind, the building’s iconic structure was inspired by the idea of a world shattered by conflict. From 1914 to the present day every object on display at IWM North tells a remarkable personal story. Highlights of a visit include a number of changing special exhibitions each year and the unique 360° audio-visual experience of the Big Picture. IWM North attracts over 350,000 visitors each year. The branch does not charge an admission entry fee but does host a number of special exhibitions each year.
As a member of the Retail and Admission team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.
Responsibilities- To welcome and positively engage with every visitor to the museum, at any and every point of their visit, consistently delivering the highest standards of customer service at all times.
- To develop a strong knowledge of IWM, its collection and the local area in order to provide visitors with a professional and knowledgeable response to their enquiries and a memorable visit.
- To actively sell IWM’s Guidebooks and related offers at the museum’s entrance from our admissions desk and as an add on sale in our shops.
- To fully answer customer enquiries and deal with complaints in a calm, professional manner, calling on the support of the management team when appropriate.
- To ensure that the IWM’s financial and cash handling procedures are strictly adhered to in relation to audit and security requirements.
- To assist with deliveries ensuring that stock is safely and neatly stored in the stockroom and that relevant paperwork is completed accurately and without delay.
We are looking for someone who enjoys interacting with customers, sales and learning. You will ideally bring:
Essential Criteria- Experience of working in a retail or similar environment.
- Good visual merchandising skills and excellent product knowledge.
- Confidence to proactively sell in busy environments and achieve targets.
- An interest in the history of Twentieth Century conflict.
Please note, due to the seven day nature of our operations, this role requires regular weekend working.
Retail and Admissions Assistant in Manchester employer: IMPERIAL WAR MUSEUMS
Contact Detail:
IMPERIAL WAR MUSEUMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Admissions Assistant in Manchester
✨Tip Number 1
Get to know IWM North inside out! Familiarise yourself with the exhibitions, the history behind them, and the local area. This way, when you chat with visitors, you can share interesting tidbits that make their experience even more memorable.
✨Tip Number 2
Practice your sales pitch! Think about how you can engage visitors and encourage them to check out the guidebooks and other products. A friendly approach and a bit of enthusiasm can go a long way in hitting those sales targets.
✨Tip Number 3
Stay calm and collected when dealing with customer queries or complaints. Remember, it’s all about providing top-notch service. If you’re unsure, don’t hesitate to ask for help from your team – we’re all in this together!
✨Tip Number 4
Make sure to apply through our website! It’s the best way to get your application noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at IWM North.
We think you need these skills to ace Retail and Admissions Assistant in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love interacting with customers. Share any experiences where you went above and beyond to make someone's day better. We want to see that you’re all about delivering top-notch service!
Highlight Relevant Experience: Make sure to mention any previous retail or customer-facing roles you've had. We’re keen to hear about your sales achievements and how you’ve handled customer enquiries or complaints. This will show us you’ve got the skills we need!
Know Your Stuff: Do a bit of homework on IWM North and its collections. Mentioning specific exhibitions or aspects of the museum in your application can really impress us. It shows you’re genuinely interested and ready to engage with our visitors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about what we do at IWM North!
How to prepare for a job interview at IMPERIAL WAR MUSEUMS
✨Know Your Stuff
Make sure you brush up on IWM North's history, its exhibitions, and the significance of the items on display. Being able to share interesting facts or stories will not only impress your interviewers but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a complaint effectively. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Your Sales Pitch
Since the role involves actively selling products, practice how you would approach a visitor and pitch IWM’s Guidebooks or other offers. Be enthusiastic and confident; remember, your energy can be contagious and can influence a visitor's decision to buy.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult customer or meeting sales targets. Think through your responses ahead of time, focusing on how you would maintain professionalism and deliver great service under pressure.
