At a Glance
- Tasks: Welcome visitors, provide info, and sell products at IWM North.
- Company: Join the iconic IWM North, a hub of history and culture.
- Benefits: Gain valuable experience in customer service and retail.
- Other info: Weekend work required; perfect for those who love history!
- Why this job: Be part of a team that creates memorable experiences for visitors.
- Qualifications: Retail experience and a passion for engaging with customers.
The predicted salary is between 1200 - 1600 £ per month.
IWM North is the fifth branch of Imperial War Museums and the first outside the South East of England. Designed by internationally‑renowned architect Daniel Libeskind, the building’s iconic structure was inspired by the idea of a world shattered by conflict. From 1914 to the present day every object on display at IWM North tells a remarkable personal story. Highlights of a visit include a number of changing special exhibitions each year and the unique 360° audio‑visual experience of the Big Picture. IWM North attracts over 350,000 visitors each year. The branch does not charge an admission entry fee but does host a number of special exhibitions each year.
As a member of the Retail and Admission team you will be in a key, customer‑facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.
Key duties:- To welcome and positively engage with every visitor to the museum, at any and every point of their visit, consistently delivering the highest standards of customer service at all times.
- To develop a strong knowledge of IWM, its collection and the local area in order to provide visitors with a professional and knowledgeable response to their enquiries and a memorable visit.
- To actively sell IWM’s Guidebooks and related offers at the museum’s entrance from our admissions desk and as an add on sale in our shops.
- To fully answer customer enquiries and deal with complaints in a calm, professional manner, calling on the support of the management team when appropriate.
- To ensure that the IWM’s financial and cash handling procedures are strictly adhered to in relation to audit and security requirements.
- To assist with deliveries ensuring that stock is safely and neatly stored in the stockroom and that relevant paperwork is completed accurately and without delay.
We are looking for someone who enjoys interacting with customers, sales and learning. You will ideally bring:
Essential Criteria:- Experience of working in a retail or similar environment.
- Good visual merchandising skills and excellent product knowledge.
- Confidence to proactively sell in busy environments and achieve targets.
- An interest in the history of Twentieth Century conflict.
Please note, due to the seven day nature of our operations, this role requires regular weekend working.
Retail & Admissions Assistant in Manchester employer: IMPERIAL WAR MUSEUMS
IWM North offers a unique and enriching work environment where employees are at the forefront of engaging with visitors and sharing remarkable stories from history. With a strong emphasis on customer service, staff are supported through ongoing training and development opportunities, fostering both personal and professional growth. Located in an architecturally stunning building, the museum not only attracts a diverse range of visitors but also provides a collaborative and dynamic workplace culture that values teamwork and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Admissions Assistant in Manchester
✨Tip Number 1
Get to know IWM North inside out! Familiarise yourself with the exhibitions, the history behind them, and the local area. This way, when you chat with visitors, you’ll sound like a pro and make their experience even more memorable.
✨Tip Number 2
Practice your sales pitch! Think about how you can engage visitors and encourage them to check out the guidebooks and other products. A confident approach can really boost your chances of hitting those sales targets.
✨Tip Number 3
Don’t shy away from asking questions during interviews. Show your enthusiasm for the role by inquiring about team dynamics, visitor engagement strategies, and how they measure success. It’ll show you’re genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Retail & Admissions Assistant in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love interacting with customers. Share any experiences where you went above and beyond to help someone out – it’ll show us you’re the right fit for our team!
Highlight Relevant Experience:Make sure to mention any previous retail or customer-facing roles you've had. We want to see how your skills can translate into delivering top-notch service at IWM North.
Demonstrate Your Sales Skills:Since we’re all about achieving sales targets, don’t forget to include examples of how you’ve successfully sold products in the past. This will help us understand your confidence in a busy environment.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting role at IWM North!
How to prepare for a job interview at IMPERIAL WAR MUSEUMS
✨Know Your Stuff
Familiarise yourself with IWM North and its exhibitions. Understand the stories behind the objects on display and be ready to share interesting facts. This will not only impress your interviewers but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to engage positively with visitors.
✨Sales Savvy
Brush up on your sales techniques! Be ready to discuss how you would approach selling guidebooks and other products. Think of creative ways to engage customers and encourage them to make purchases, even in a busy environment.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, especially for a customer-facing role. Practice staying calm and collected while answering questions. You might even want to role-play scenarios where you deal with customer complaints to showcase your professionalism.
