Talent Acquisition Officer in London

At IWM, we are united by a shared purpose: helping people understand conflict and its impact on society. You will join a collaborative People & Culture team that plays a key role in shaping an engaging, inclusive and supportive employee experience. We are committed to continuous improvement, openness, and delivering high-quality services that help our people thrive.

A great candidate experience sets the tone for everything that follows — and this role is central to making that happen. As a Talent Acquisition Officer, you will be the first point of contact for applicants, guiding them through the journey from application to onboarding. You will coordinate interviews, manage the TA shared inbox, support hiring managers, and ensure new starters feel informed and welcomed. Your work will directly influence how candidates perceive IWM and will contribute to smoother, more effective recruitment processes across the organisation.

What You’ll Be Doing

• Leading the day-to-day candidate experience, ensuring timely, supportive and professional communication throughout the recruitment journey.
• Coordinating interview logistics, including scheduling, liaison with hiring managers, briefing candidates, and arranging space or virtual links.
• Owning the Talent Acquisition shared inbox and ensuring responses meet agreed service levels.
• Managing onboarding processes including offers, references, right-to-work checks, DBS checks, HMRC documentation and Occupational Health clearance.
• Maintaining accurate ATS records and ensuring recruitment workflows run smoothly.
• Supporting hiring managers with advertising, selection methods and best practice guidance.
• Participating in interview panels where appropriate and helping ensure a fair, consistent selection process.
• Contributing to process improvements, documentation updates and TA guidance materials.
• Assisting the HR Officer team during busy periods or exceptional circumstances.

What We’re Looking For

• Experience in Talent Acquisition or HR, including involvement in recruitment or onboarding.
• Strong organisational skills and confidence managing multiple tasks and deadlines.
• Excellent communication skills and a service-driven approach.
• Experience using an ATS or HR system, alongside strong general IT skills.
• High attention to detail and a methodical approach to administrative work.
• A proactive attitude and the ability to adapt to changing priorities.
• A commitment to delivering an excellent candidate experience.

Desirable

• Experience supporting interview panels.
• Interest in developing within TA or HR.
• Experience supporting a multi-site organisation.

How You’ll Work

You will work closely with the Talent Acquisition Lead, HR Officers and hiring managers across the organisation to deliver a smooth, efficient and welcoming recruitment process. Collaboration is key — you will support colleagues, build strong working relationships, and help ensure candidates and managers receive a consistent, positive experience.

What Success Looks Like (First 6–12 Months)

• Candidates report a positive, well-managed experience from application through onboarding.
• Interview processes run smoothly and managers feel supported and well-informed.
• The TA shared inbox is managed efficiently, with timely, accurate and helpful responses.
• Onboarding processes feel consistent, well-structured and supportive for new starters and hiring managers.
• Clear improvements are made to TA processes, templates or guidance materials.
• Strong working relationships are established across the wider HR team and with hiring managers.