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- Tasks: Lead HR operations, manage payroll, and optimise HR systems in a dynamic environment.
- Company: Join a vibrant organisation committed to operational excellence and inclusivity.
- Benefits: Enjoy 25 days annual leave, competitive pension contributions, and tailored health benefits.
- Why this job: Make a real impact on people-focused services while developing your HR expertise.
- Qualifications: Proven HR experience and knowledge of iTrent HR and Payroll software required.
- Other info: Flexible working options and a supportive team culture await you.
The predicted salary is between 42000 - 58000 £ per year.
Opportunity ID
614
Location
IWM London
Salary
£50,000 per annum
Hours
36 hours net per week
Department
Human Resources
Position type
Fixed Term
Length of employment
13 months
Job Summary
Are you a strategic and detail‑oriented HR Operations professional ready to lead operational excellence in a dynamic organisation? We’re looking for an experienced HR Operations Manager to oversee all transactional functions within our People Services team, ensuring alignment with IWM’s wider strategic priorities. This fast‑paced, multi‑faced role sees you managing payroll and benefits, optimising HR systems, and collaborating across departments to deliver seamless, people‑focused services.
Role Responsibilities
- Manage internal payroll processes and oversee contracts with external providers to ensure timely, accurate, and cost‑effective service delivery.
- Ensure smooth operation of our digital HR systems, identifying opportunities to improve user experience and streamline processes.
- Work closely with HR Business Partners to ensure operational processes support the delivery of strategic people initiatives.
- Develop and manage HR SLAs, fostering effective relationships with internal teams and external stakeholders.
- Continuously improve HR lifecycle processes, collaborating on projects like onboarding and system upgrades.
- Maintain GDPR/DPA compliance and provide accurate HR data and reporting to internal and external bodies.
- Manage a dedicated HR operations team focused on payroll, benefits, and systems support.
- Collaborate with teams across People & Culture, Internal Comms, and Digital Engagement to ensure HR information is accessible, effective, and continuously improving.
What You’ll Bring
- Proven generalist HR experience at Advisor or Manager level.
- CIPD/CIPP (or equivalent) qualification.
- A track record of improving systems and processes within an HR context.
- Essential: Current working knowledge of iTrent HR and Payroll software.
Application Closing Date
October 13th 2025, 9:00 AM
Interview Details
Interviews for this post are planned for the week commencing 20th October.
Benefits
- Annual Leave: 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you’ll get 30 days.
- Company Group Pension Plan: Competitive employer contributions to your pension starting at 7% to a maximum of 12%.
- Enhanced Maternity and Paternity Benefits: Policies support growing families.
- IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates.
- Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites.
- Retail Discounts: 25% off IWM Cafes, 20% discount in on‑site shops, reduced high‑street shop discounts via our EAP provider and MyActive.
- Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows.
- Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through reciprocal arrangements with other institutions.
- In‑House Training Programmes: Fuel your intellectual curiosity and professional growth through comprehensive training initiatives.
- Season Ticket Loan Scheme: Simplify your daily commute with an interest‑free loan program.
- Cycle to Work & Cycle Hire: Promote well‑being and environmental consciousness by cycling to work.
- Eye Tests: Money back up to £80 for an eye test and a new pair of glasses.
- Employee Assistance Programme: Access confidential support for personal or work‑related challenges.
- Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions).
- Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community.
- Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check. A basic check will show unspent convictions and conditional cautions.
Equal Opportunities and Flexible Working
IWM is committed to a policy of Equal Opportunities. We value and respect difference and are committed to building an inclusive culture by allowing a flexible work / life balance. Some roles lend themselves to agile working options; please raise this with your recruitment contact.
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HR Operations Manager (Maternity Cover) employer: IMPERIAL WAR MUSEUMS
Contact Detail:
IMPERIAL WAR MUSEUMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operations Manager (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. Practising common interview questions can also give you a confidence boost.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
✨Tip Number 4
Apply through our website! We’ve got loads of great roles waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace HR Operations Manager (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the HR Operations Manager role. Highlight your strategic thinking and detail-oriented approach, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've improved HR systems or processes in the past.
Showcase Your HR Software Knowledge: Since we’re looking for someone with current knowledge of iTrent HR and Payroll software, make sure to mention your experience with it. If you’ve worked with similar systems, don’t hesitate to share that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at IMPERIAL WAR MUSEUMS
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around payroll processes and systems like iTrent. Being able to discuss specific examples of how you've improved HR operations in the past will show you're the right fit for this role.
✨Showcase Your Strategic Mindset
Prepare to talk about how you've aligned HR functions with broader organisational goals. Think of instances where you've collaborated with other departments to enhance people-focused services, as this is key for the HR Operations Manager position.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific HR challenges, such as improving user experience in digital HR systems or managing compliance with GDPR. Practising these scenarios can help you articulate your thought process clearly.
✨Demonstrate Team Leadership Skills
Since you'll be managing a dedicated HR operations team, be prepared to discuss your leadership style. Share examples of how you've fostered effective relationships within teams and with external stakeholders to drive operational excellence.