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- Tasks: Lead and inspire volunteers to create impactful experiences at IWM.
- Company: Join the dynamic team at IWM, a leading heritage organisation.
- Benefits: Gain valuable experience, develop skills, and make a difference in the community.
- Why this job: Be part of a mission to engage and empower volunteers while sharing history.
- Qualifications: Experience with the public, strong communication skills, and a passion for volunteering.
- Other info: Flexible hours, including weekends and holidays, with opportunities for travel across sites.
The predicted salary is between 20000 - 30000 £ per year.
As a Volunteering Officer at IWM, you’ll play a vital role in delivering high-quality, enjoyable, and impactful volunteer engagement across our sites. You’ll lead and support a team of passionate volunteers, ensuring smooth and safe operations both Front of House and Back of House. Your work will contribute directly to creating positive experiences for volunteers, visitors, and the wider IWM community. This role requires flexibility, including weekend, evening, and public holiday work, and may involve travel across IWM sites.
What You Will Be Doing
- Leading and Motivating Volunteers: Inspire and guide volunteers to help amplify IWM’s impact.
- Daily Coordination: Organise rotas, conduct briefings, assign duties, and ensure welfare checks.
- Training and Support: Deliver elements of the volunteer training programme and ensure volunteers are inducted, prepared, and supported throughout their journey.
- Stakeholder Collaboration: Work closely with teams across Visitor Experience, Learning & Engagement, Membership, Conservation, Digital, and Curatorial.
- Volunteer Recruitment and Retention: Support campaigns and selection processes to build a committed and valued volunteer team.
- Database Management: Use Better Impact software to manage rotas and report on volunteer activity.
- Income Generation: Promote IWM’s products and services, including membership, shops, cafes, and events.
- Maintaining Standards: Ensure compliance with health and safety, uphold IWM values, and act as an ambassador for the museum.
Who We Are Looking For
- Experience working with the public or in a customer-facing role, ideally in heritage or tourism.
- Knowledge and experience of working with volunteers.
- Minimum GCSEs (or equivalent) Grade A–C in Maths and English.
- Strong verbal communication skills.
- Ability to motivate and build rapport with diverse individuals.
- Confident in presenting information to varied audiences.
- Experience managing or leading volunteer programmes.
- Familiarity with Better Impact or similar volunteer management software.
- Interest in 20th Century history.
- Knowledge of one or more foreign languages.
If you’re passionate about volunteering and want to make a meaningful impact at IWM, we’d love to hear from you. Join us in shaping memorable experiences for our visitors and empowering our volunteer community.
Volunteering Officer in Duxford employer: IMPERIAL WAR MUSEUMS
Contact Detail:
IMPERIAL WAR MUSEUMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteering Officer in Duxford
✨Tip Number 1
Get to know the organisation! Research IWM and its values so you can speak confidently about how your experience aligns with their mission. This shows genuine interest and helps you stand out.
✨Tip Number 2
Network like a pro! Connect with current or former volunteers at IWM on LinkedIn or social media. They can provide insider tips and might even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to volunteer management and teamwork. Think of examples from your past experiences that highlight your skills in leading and motivating others.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Volunteering Officer in Duxford
Some tips for your application 🫡
Show Your Passion for Volunteering: When writing your application, let your enthusiasm for volunteering shine through! Share any personal experiences or stories that highlight why you love working with volunteers and how it aligns with IWM's mission.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your experience in customer-facing roles and any relevant volunteer management experience to show us you're the right fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us easily see how your background matches the role of Volunteering Officer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at IMPERIAL WAR MUSEUMS
✨Know Your Stuff
Familiarise yourself with IWM's mission and values. Understand the role of a Volunteering Officer and how it contributes to the overall visitor experience. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully led or motivated volunteers. Highlight any relevant experience in customer-facing roles, especially in heritage or tourism, as this will resonate well with the interviewers.
✨Be Ready for Scenarios
Expect situational questions about managing volunteers and coordinating activities. Think about how you would handle challenges like scheduling conflicts or volunteer engagement issues, and be ready to share your thought process.
✨Ask Thoughtful Questions
Prepare some insightful questions about the volunteer programme and how it integrates with other departments at IWM. This shows your enthusiasm for collaboration and your commitment to making a positive impact within the organisation.
