At a Glance
- Tasks: Configure and enhance Dynamics 365 to meet business needs and improve user experience.
- Company: Join the Imperial War Museums, a collaborative organisation focused on impactful storytelling.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on continuous improvement and collaboration.
- Why this job: Make a real difference in how teams operate and engage with audiences.
- Qualifications: Experience with Dynamics 365, strong communication skills, and a user-focused mindset.
The predicted salary is between 57500 - 60000 £ per year.
Location: IWM London (Hybrid: 1-2 days a month ideally in the office)
Salary: £57,500–£60,000 per annum
Working Hours: 36 hours per week
Contract Type: 12-month fixed term
What It’s Like To Work Here
Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You’ll be part of a collaborative organisation where digital and technology play a key role in improving how teams work and how audiences engage. We focus on practical, user-centred solutions that make a real difference to day-to-day operations.
Why This Role Matters
This role is key to keeping IWM’s core CRM and membership systems reliable, efficient and fit for purpose. As a D365 Functional Consultant, you’ll ensure the platform supports critical services, improves data quality and reduces manual work across the organisation. Your work will directly improve how teams operate and how services are delivered, ensuring systems are secure, accessible and aligned to organisational priorities.
What You’ll Be Doing
- Configure and improve Dynamics 365 Customer Engagement to support business needs
- Work with stakeholders to understand requirements and translate them into practical system solutions
- Design and deliver user-friendly, scalable configurations using out-of-the-box functionality where possible
- Build and maintain workflows, automations and integrations
- Support the full delivery lifecycle, including testing, deployment and ongoing system support
- Monitor system performance and carry out proactive maintenance to prevent issues
- Work closely with developers, partners and the Product Manager to deliver prioritised improvements
- Support user adoption through clear communication, documentation and training input
- Ensure systems meet data protection, accessibility and compliance standards
What We’re Looking For
We’d love to hear from you if you have:
- Hands‑on experience configuring and administering Dynamics 365 Customer Engagement
- Experience building workflows and automations (e.g. Power Automate)
- Strong skills in gathering requirements and translating them into system solutions
- Understanding of the system lifecycle (design, testing, deployment and support)
- Ability to diagnose and resolve system issues using a structured approach
- Experience working in Agile or similar delivery environments
- Strong communication skills, including explaining technical concepts to non-technical users
- A practical, user-focused mindset with a focus on continuous improvement
Desirable: experience with Power BI, integrations/APIs, Azure DevOps, or working with third‑party vendors.
How You’ll Work
You’ll work closely with the Product Manager, developers and business stakeholders across the organisation. This is a highly collaborative role where you’ll balance technical delivery with user needs, helping teams get the most out of the platform while supporting ongoing change and improvement.
What Success Looks Like (First 6–12 Months)
- Build strong working relationships with key stakeholders and system users
- Independently deliver configuration changes and improvements to D365
- Improve system performance, usability and data quality
- Own areas of the platform and act as a trusted subject matter expert
- Support successful delivery of projects, releases and system updates
- Increase user confidence and adoption through reliable, well-designed solutions
D365 Functional Consultant employer: IMPERIAL WAR MUSEUMS
At Imperial War Museums (IWM), we pride ourselves on being an exceptional employer that values collaboration and innovation in a hybrid working environment. Our commitment to employee growth is evident through our focus on user-centred solutions, providing opportunities for professional development while making a meaningful impact on society. Join us in a role where your expertise as a D365 Functional Consultant will not only enhance our systems but also contribute to the vital stories of modern conflict we share with the world.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Functional Consultant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMPERIAL WAR MUSEUMS values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMPERIAL WAR MUSEUMS might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMPERIAL WAR MUSEUMS!
✨Direct Apply to IMPERIAL WAR MUSEUMS
Let's not forget to apply directly through the IMPERIAL WAR MUSEUMS website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace D365 Functional Consultant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMPERIAL WAR MUSEUMS.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMPERIAL WAR MUSEUMS. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMPERIAL WAR MUSEUMS
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
