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- Tasks: Coordinate and deliver exclusive tours and experiences at the Churchill War Rooms.
- Company: Join the Imperial War Museums, a leading cultural institution dedicated to preserving history.
- Benefits: Enjoy flexible working hours, unique experiences, and opportunities for personal development.
- Why this job: Be part of an exciting team, engage with high-profile clients, and enhance visitor experiences.
- Qualifications: Strong communication skills and a passion for history are essential; experience in events is a plus.
- Other info: This role requires on-site presence five days a week, including some weekends and evenings.
The predicted salary is between 28800 - 48000 £ per year.
The Churchill War Rooms has a busy and growing tours and experiences business, which offers private behind the scenes tours of the historic rooms, both inside and outside of the public opening hours, on weekends and bank holidays.
The private tour offer allows customers to go behind the scenes and into our historic rooms, including the Cabinet Room and Churchill’s Bedroom. We have recently expanded our offer to include exclusive afterhours access and hospitality packages. Going forward, the IWM wishes to expand its experiences business by offering high-end hospitality packages.
The Commercial Events and Tours Coordinator will be responsible for the day-to-day delivery of the offer, as well as overseeing the continual development and improvement of the offer. In addition, they will also support with the development of new experiences and tours.
As part of overseeing the day-to-day offer, the Commercial Events and Tours Coordinator will be responsible for personally hosting high-net-worth clients, delivering some tours themselves as well as ensuring that the highest standards of service delivery are provided to our clients.
The post holder will be the key point of contact for both internal and external stakeholders and will be based on site 5 days a week, with occasional out of hours and weekend working. Out of hours working will vary but could be as early as 08:00 for pre-museum opening experiences and as late as 20:30 for after hour experiences. The frequency of occurrence will fluctuate throughout the year in line with the demands from the tourist market, with May to August and the Christmas to New Year periods being our busiest periods.
For a full list of duties and the person specification please view the Job Description.
Commercial Events and Tour Coordinator employer: IMPERIAL WAR MUSEUMS
Contact Detail:
IMPERIAL WAR MUSEUMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Events and Tour Coordinator
✨Tip Number 1
Familiarise yourself with the Churchill War Rooms and their unique offerings. Understanding the history and significance of the venue will help you engage more effectively with potential clients and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the events and tourism industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals that could help you land this position.
✨Tip Number 3
Showcase your customer service skills during any interactions you have with us. Whether it's through emails or phone calls, demonstrating a friendly and professional attitude can leave a lasting impression.
✨Tip Number 4
Be prepared to discuss your experience with high-net-worth clients. Highlight any previous roles where you've provided exceptional service, as this will be crucial for the Commercial Events and Tours Coordinator position.
We think you need these skills to ace Commercial Events and Tour Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Commercial Events and Tour Coordinator position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in event coordination, customer service, or hospitality. Provide specific examples of how you've successfully managed events or tours, especially those involving high-net-worth clients.
Showcase Your Communication Skills: As the role involves liaising with various stakeholders, it's crucial to demonstrate strong communication skills. Use your application to illustrate how you effectively communicate with clients and team members, perhaps by sharing a brief anecdote.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the Churchill War Rooms and the unique experiences they offer. Mention why you are passionate about history and how you can contribute to enhancing their tours and hospitality packages.
How to prepare for a job interview at IMPERIAL WAR MUSEUMS
✨Showcase Your Hosting Skills
As the role involves personally hosting high-net-worth clients, it's crucial to demonstrate your ability to engage and connect with diverse audiences. Prepare examples of past experiences where you've successfully hosted events or tours, highlighting your communication skills and attention to detail.
✨Understand the Product
Familiarise yourself with the Churchill War Rooms and the specific tours and experiences offered. Being knowledgeable about the history and significance of the venue will not only impress the interviewers but also show your genuine interest in the role.
✨Emphasise Flexibility and Availability
Since the position requires occasional out-of-hours work, be prepared to discuss your availability and willingness to adapt to varying schedules. Highlight any previous experience you have with flexible working hours or managing time effectively during busy periods.
✨Demonstrate Stakeholder Management Skills
The role involves liaising with both internal and external stakeholders. Be ready to share examples of how you've successfully managed relationships in previous roles, focusing on your ability to communicate effectively and resolve any issues that may arise.
