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- Tasks: Manage customer enquiries and ensure a smooth experience for homeowners post-move.
- Company: Join a dynamic team focused on delivering exceptional aftercare services.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Be the voice of customers, making a real impact on their home journey.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Perfect for students looking to gain valuable customer service experience.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Coordinator, you will be responsible for managing customer enquiries, coordinating aftercare services, and ensuring a smooth and positive experience for homeowners after they move in. You will liaise with internal teams and subcontractors to resolve issues efficiently while maintaining high levels of customer satisfaction.
Key Responsibilities:
- Customer Support: Be the first point of contact for homeowners, handling queries and concerns professionally and efficiently.
- Issue Resolution: Log and track defects or warranty issues, coordinating with site teams and contractors to resolve them promptly.
- Communication: Keep customers informed of progress on their issues, ensuring excellent service at all times.
- Coordination: Arrange contractor appointments and follow up to ensure timely completion of remedial works.
- Record Keeping: Maintain accurate records of all customer interactions and reported defects in the CRM system.
- Process Improvement: Identify opportunities to improve customer service processes and homeowner experiences.
- Compliance: Ensure all aftercare services align with NHBC or relevant warranty provider standards.
Customer Service Coordinator employer: Imperial Search
Contact Detail:
Imperial Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with common customer service software and CRM systems, as these are essential tools for a Customer Service Coordinator. Being comfortable with technology will help you stand out during the interview process.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult situations. Practice role-playing scenarios where you resolve customer complaints, as this will demonstrate your ability to maintain professionalism under pressure.
✨Tip Number 3
Research the company’s values and customer service philosophy. Understanding what we prioritise at StudySmarter will allow you to align your answers during interviews and show that you’re a great fit for our team.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which will help you prepare better for potential interview questions.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Use specific examples that demonstrate your ability to handle enquiries, resolve issues, and maintain customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the responsibilities of the Customer Service Coordinator role, particularly in managing customer queries and coordinating aftercare services.
Highlight Communication Skills: Emphasise your communication skills in both your CV and cover letter. Provide examples of how you have effectively communicated with customers and internal teams to resolve issues and improve processes.
Showcase Problem-Solving Abilities: Include specific instances where you successfully resolved customer issues or improved service processes. This will demonstrate your proactive approach and ability to enhance homeowner experiences.
How to prepare for a job interview at Imperial Search
✨Showcase Your Communication Skills
As a Customer Service Coordinator, communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer issues or coordinated with teams.
✨Highlight Your Problem-Solving Abilities
The role involves resolving issues efficiently, so be ready to discuss specific instances where you've tackled challenges. Think of examples that showcase your analytical skills and how you approached problem-solving in a customer service context.
✨Familiarise Yourself with CRM Systems
Since maintaining accurate records is part of the job, it’s beneficial to have a good understanding of CRM systems. If you have experience with any specific software, mention it during the interview, and express your willingness to learn new systems if needed.
✨Demonstrate Your Commitment to Customer Satisfaction
This role is all about ensuring a positive experience for homeowners. Prepare to discuss how you prioritise customer satisfaction in your work. Share examples of how you've gone above and beyond to meet customer needs and improve their experience.
