At a Glance
- Tasks: Provide frontline technical support and improve product reliability for innovative filtration solutions.
- Company: Join Walker Filtration, a leader in engineering excellence and innovation.
- Benefits: Flexible working, onsite gym, pension, and mental health support.
- Other info: Collaborate with design teams and enhance customer support experiences.
- Why this job: Make a real impact in a dynamic engineering environment with growth opportunities.
- Qualifications: Engineering degree preferred and 3 years' experience in technical roles.
The predicted salary is between 30000 - 40000 £ per year.
Imperial Recruitment Group are delighted to be working in partnership with Walker Filtration on the appointment of a Technical Support Engineer to join their growing engineering team based in Washington. This is an exciting opportunity for an experienced engineer to play a key role in supporting Walker Filtration's Industrial Filtration and Medical product ranges, delivering frontline technical support, driving continuous product improvement, and supporting product development activities across the business.
The successful candidate will work closely with internal design teams, customers, and service engineers to improve product reliability, enhance serviceability, and ensure an exceptional customer support experience.
Key Responsibilities- Provide frontline technical support to customers and service engineers
- Review and approve warranty claims through the Atlas Copco WANT system
- Investigate product failures and support root cause analysis activities
- Support cross-functional quality meetings including TCM and PQM
- Produce technical bulletins, troubleshooting guides, manuals, and training documentation
- Deliver technical training for new product introductions
- Support the 8D corrective action process
- Work closely with design teams to identify trends and prevent repeat failures
- Lead spare parts release activities and maintain aftermarket documentation
- Continuously improve support processes and technical documentation
- Engineering Degree preferred
- Minimum 3 years' experience within a technical manufacturing or service engineering role
- Full UK Driving Licence essential
- Strong fault-finding and problem-solving abilities
- Excellent communication and report writing skills
- Strong organisational skills with high attention to detail
- Confident using Microsoft Word, Excel, and Outlook
- Free onsite parking
- Company pension
- Flexible working
- Death in Service benefit
- Employee Assistance Programme including Mental Health First Aiders and GP service
- Employee Mortgage Services
- Eye test vouchers and annual flu jab
- Onsite gym membership for £4 per month
- Cycle to Work Scheme
- Will writing service
- Walker Thrive Benefits Platform including retail discounts
- Enhanced maternity and paternity support
This is an excellent opportunity to join a forward-thinking manufacturing business with a strong reputation for engineering excellence and innovation.
For more information or to discuss the opportunity in confidence, please contact Imperial Recruitment Group.
Technical Support Engineer: Frontline Tech & Product in Washington employer: Imperial Recruitment Group
Walker Filtration is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Washington. With benefits such as flexible working, onsite gym membership, and comprehensive health support, employees are encouraged to thrive both personally and professionally. Joining our engineering team means being part of a forward-thinking company renowned for its commitment to innovation and excellence in the manufacturing sector.
Contact Details:
Imperial Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer: Frontline Tech & Product in Washington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Walker Filtration on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by brushing up on common technical support scenarios. We should be ready to discuss how we’d handle specific product issues or customer queries, showing off our problem-solving skills.
✨Tip Number 3
Don’t forget to showcase our communication skills! During interviews, we should highlight how we’ve effectively communicated complex technical information to non-technical customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team at Walker Filtration.
We think you need these skills to ace Technical Support Engineer: Frontline Tech & Product in Washington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your engineering degree, relevant experience, and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your problem-solving abilities and communication skills – they’re key for us!
Showcase Your Technical Skills:Since this role involves frontline technical support, be sure to highlight your fault-finding and troubleshooting skills. Mention any experience with technical documentation or training, as these are super important for us at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Imperial Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the products you'll be supporting. Familiarise yourself with Walker Filtration's Industrial Filtration and Medical product ranges, as well as common issues and solutions. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about specific instances where you've identified root causes or improved processes. This will highlight your fault-finding abilities and show that you're proactive in driving continuous improvement.
✨Communicate Clearly and Effectively
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would train others or produce documentation, so being clear and concise will set you apart from other candidates.
✨Be Ready to Discuss Team Collaboration
This position involves working closely with design teams and service engineers, so be prepared to talk about your experience in cross-functional settings. Share examples of how you've collaborated with others to enhance product reliability and improve customer support experiences.
