At a Glance
- Tasks: Provide technical support and improve product reliability in a dynamic engineering team.
- Company: Join Walker Filtration, a leader in industrial and medical filtration solutions.
- Benefits: Enjoy flexible working, onsite gym, and comprehensive employee support programmes.
- Other info: Be part of a forward-thinking company with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving product improvements.
- Qualifications: Engineering degree preferred with 3 years of relevant experience.
Imperial Recruitment Group are delighted to be working in partnership with Walker Filtration on the appointment of a Technical Support Engineer to join their growing engineering team based in Washington. This is an exciting opportunity for an experienced engineer to play a key role in supporting Walker Filtration’s Industrial Filtration and Medical product ranges, delivering frontline technical support, driving continuous product improvement, and supporting product development activities across the business. The successful candidate will work closely with internal design teams, customers, and service engineers to improve product reliability, enhance serviceability, and ensure an exceptional customer support experience.
Key Responsibilities
- Provide frontline technical support to customers and service engineers
- Review and approve warranty claims through the Atlas Copco WANT system
- Investigate product failures and support root cause analysis activities
- Support cross-functional quality meetings including TCM and PQM
- Produce technical bulletins, troubleshooting guides, manuals, and training documentation
- Deliver technical training for new product introductions
- Support the 8D corrective action process
- Work closely with design teams to identify trends and prevent repeat failures
- Lead spare parts release activities and maintain aftermarket documentation
- Continuously improve support processes and technical documentation
About You
- Engineering Degree preferred
- Minimum 3 years’ experience within a technical manufacturing or service engineering role
- Full UK Driving Licence essential
- Strong fault-finding and problem-solving abilities
- Excellent communication and report writing skills
- Strong organisational skills with high attention to detail
- Confident using Microsoft Word, Excel, and Outlook
What’s on Offer
- Free onsite parking
- Company pension
- Flexible working
- Death in Service benefit
- Employee Assistance Programme including Mental Health First Aiders and GP service
- Employee Mortgage Services
- Eye test vouchers and annual flu jab
- Onsite gym membership for £4 per month
- Cycle to Work Scheme
- Will writing service
- Walker Thrive Benefits Platform including retail discounts
- Enhanced maternity and paternity support
This is an excellent opportunity to join a forward-thinking manufacturing business with a strong reputation for engineering excellence and innovation. For more information or to discuss the opportunity in confidence, please contact Imperial Recruitment Group.
Technical Support Engineer in Washington employer: Imperial Recruitment Group
Walker Filtration is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Washington. With benefits such as flexible working, onsite gym membership, and comprehensive health support, employees are encouraged to thrive both personally and professionally. Joining our engineering team means being part of a forward-thinking company renowned for its commitment to innovation and excellence in the filtration industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Washington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Walker Filtration on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss your experience with fault-finding and problem-solving in detail. We want to see how you tackle real-world issues!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your past experiences. Remember, you’ll be providing frontline support, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Walker Filtration.
We think you need these skills to ace Technical Support Engineer in Washington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your engineering degree, relevant experience, and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with Walker Filtration's mission. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical challenges in the past. We’re looking for strong fault-finding abilities, so share those success stories that demonstrate your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Imperial Recruitment Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to filtration systems and engineering principles. Be prepared to discuss specific examples from your past experience that showcase your problem-solving skills and how you've provided technical support.
✨Showcase Your Communication Skills
Since you'll be working closely with customers and internal teams, it's crucial to demonstrate your communication abilities. Practice explaining complex technical concepts in simple terms, as this will show your ability to connect with different audiences.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or describe how you would handle specific situations. Think of examples where you've successfully resolved issues or improved processes, and be ready to share these stories during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's products, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
