At a Glance
- Tasks: Provide technical support and improve product reliability for innovative filtration solutions.
- Company: Join Walker Filtration, a leader in industrial and medical filtration technology.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Be part of a growing engineering team with exciting challenges ahead.
- Why this job: Make a real difference by enhancing customer experiences and driving product improvements.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Imperial Recruitment Group are delighted to be working in partnership with Walker Filtration on the appointment of a Technical Support Engineer to join their growing engineering team based in Washington. This is an exciting opportunity for an experienced engineer to play a key role in supporting Walker Filtration's Industrial Filtration and Medical product ranges, delivering frontline technical support, driving continuous product improvement, and supporting product development activities across the business. The successful candidate will work closely with internal design teams, customers, and service engineers to improve product reliability, enhance serviceability, and ensure an exceptional customer support experience.
Key Responsibilities
- Provide frontline technical support to customers and service engineers
- Review and approve warranty claims through the Atlas Copco WANT system
- Investigate product failures and support root cause analysis activities
- Support cross-functional quality meetings including TCM and PQM
- Produce technical bulletins, troubleshooting guides, manuals, and training documentation
- Deliver technical training for new product introductions
- Support the 8D corrective action process
- Work closely with design teams to identify trends and prevent repeat failures
- Lead spare parts release activities and maintain aftermarket documentation
Technical Support Engineer employer: Imperial Recruitment Group
Walker Filtration is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Technical Support Engineer to thrive. With a strong commitment to employee growth, the company offers extensive training opportunities and encourages continuous improvement, ensuring that team members are well-equipped to support cutting-edge industrial and medical filtration products. Located in Washington, employees benefit from a supportive environment that values their contributions and promotes a healthy work-life balance.
Contact Details:
Imperial Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Walker Filtration on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Technical Support Engineer.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure we can confidently discuss product reliability and troubleshooting techniques, as these are key aspects of the role. Practice common interview questions with a mate!
✨Tip Number 3
Showcase our problem-solving skills! During interviews, share specific examples of how we've tackled technical challenges in the past. This will demonstrate our ability to support customers and improve products effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the team at Walker Filtration.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Engineer role. Highlight your relevant experience and skills that match the job description, especially in technical support and product improvement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for Walker Filtration. Don’t forget to mention any specific achievements that relate to the key responsibilities.
Showcase Your Problem-Solving Skills:Since the role involves investigating product failures and supporting root cause analysis, be sure to include examples of how you've tackled similar challenges in the past. We love seeing how you approach problem-solving!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Imperial Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the products you'll be supporting. Familiarise yourself with Walker Filtration's Industrial Filtration and Medical product ranges, as well as any common issues customers face. This will help you answer questions confidently and demonstrate your expertise.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific technical challenges or customer complaints. Think of examples from your past experience where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Team Spirit
Since the role involves working closely with design teams and service engineers, highlight your collaborative skills. Be ready to discuss how you've worked in cross-functional teams before and how you can contribute to improving product reliability and serviceability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to continuous product improvement or how they support their engineers in professional development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
