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For Companies At a Glance
- Tasks: Deliver exceptional customer service by managing enquiries and booking appointments.
- Company: Join a global business in Stockton on Tees with a focus on customer satisfaction.
- Benefits: Permanent position with potential for overtime and a supportive work environment.
- Why this job: Be the first point of contact and make a real difference in customer journeys.
- Qualifications: Strong communication skills and experience in customer service and lead management.
- Other info: Dynamic role with opportunities to grow and develop your career.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Monday – Friday 09:00am – 5:00pm (potential for overtime)
Type: Permanent
Imperial Recruitment Group are working with a key client who are a global business based in Stockton on Tees who are looking to recruit a Lead and Appointment Coordinator on a full time, permanent basis.
Main Purpose
Deliver an exceptional customer journey by managing enquiries, booking survey appointments, coordinating operations, and supporting lead conversion in a target-driven environment. Acting as the first point of contact for private customers, local authorities, and occupational therapists, the role ensures smooth processes from enquiry to installation, while driving customer satisfaction and loyalty.
Duties
- Act as first point of contact for customers, local authorities, and manage inbound enquiries and book survey appointments.
- Conduct outbound follow-ups to reengage leads.
- Maintain surveyor diaries and coordinate schedules.
- Handle private leads and follow structured nurture journeys.
- Manage local authority referrals in line with SLAs.
- Drive customer uptake of ongoing service contracts.
- Provide clear product information and guidance.
- Process payments and support finance applications.
- Maintain CRM accuracy, data integrity, and reporting records.
- Manage customer feedback and review processes.
PERSON SPECIFICATION
- Strong communication and telephone skills.
- Experience supporting vulnerable customers via phone and email.
- Customer service and lead management experience.
- Appointment booking and diary management skills.
- Excellent organisation and ability to prioritise workload.
- Experience working to KPIs and service level agreements.
- Proficiency in CRM systems and Microsoft Office.
- Knowledge of administrative procedures and systems.
Lead and Appointment Coordinator employer: Imperial Recruitment Group
Contact Detail:
Imperial Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead and Appointment Coordinator
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and gives you a chance to find out if the company is the right fit for you too.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Lead and Appointment Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant appointment booking skills to show us you're the perfect fit for the Lead and Appointment Coordinator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering exceptional customer journeys. Share specific examples of how you've managed enquiries or supported vulnerable customers, as this will help us see your potential impact on our team.
Showcase Your Organisational Skills: Since the role involves managing diaries and coordinating schedules, it’s essential to demonstrate your organisational abilities. Mention any tools or methods you use to stay organised and prioritise tasks effectively, so we know you can handle the workload.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have the chance to showcase your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Imperial Recruitment Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lead and Appointment Coordinator role. Familiarise yourself with the key responsibilities like managing enquiries and booking appointments. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves acting as the first point of contact for customers, it's crucial to highlight your strong communication skills. Prepare examples of how you've effectively managed customer interactions in the past, especially with vulnerable customers, to show you can handle the demands of the job.
✨Demonstrate Organisational Prowess
The ability to prioritise workload and manage diaries is key for this position. Bring up specific instances where you successfully coordinated schedules or managed multiple tasks at once. This will illustrate your organisational skills and ability to thrive in a target-driven environment.
✨Familiarise Yourself with CRM Systems
As proficiency in CRM systems is essential, brush up on your knowledge of these tools before the interview. Be ready to discuss your experience with CRM software and how you’ve used it to maintain data integrity and support lead management in previous roles.