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- Tasks: Support customer retention by managing cancellations and providing top-notch service.
- Company: Join a diverse team at Imperial Recruitment Group, committed to inclusivity.
- Benefits: Flexible hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Confident communicator with strong organisational skills; CRM experience is a plus.
- Other info: Perfect for those looking to grow in a dynamic and supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
The Retentions Administrator is responsible for supporting customer retention efforts by managing cancellation requests, coordinating save-attempt processes, ensuring accurate record-keeping, and providing exceptional administrative and customer service support.
Key Responsibilities
- Making outbound calls to clients with missed payments to secure resolution
- Handling policy renewals and anniversary calls to maximise retention
- Completing welcome calls for all new policyholders
- Updating and managing client records on our CRM system
- Processing policy changes, cancellations, reinstatements, and updates
- Handling inbound client queries related to payments and policies
- Supporting general office and insurance administration
Skills & Qualifications
- Confident and professional on the phone
- Strong administrative and organisational skills
- Experience using a CRM system
- Excellent attention to detail
- Able to work independently and as part of a team
- Previous insurance industry experience - Desirable
- Knowledge of policy renewals, payments, or compliance – Desirable
- Worked in a retention role/call centre role previously - Desirable
Interested? Apply now or contact Aidan Antoniou at Imperial Recruitment Group for a confidential discussion.
Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
Retentions Admin in Darlington employer: Imperial Recruitment Group
Contact Detail:
Imperial Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Admin in Darlington
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in retention roles.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, giving you a leg up in the application process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows your enthusiasm for the position and the company.
We think you need these skills to ace Retentions Admin in Darlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and retention roles. We want to see how your skills match the key responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer retention and how you can contribute to our team at StudySmarter.
Show Off Your CRM Skills: Since experience with a CRM system is important, mention any relevant tools you've used before. We love seeing candidates who are tech-savvy and organised!
Be Professional Yet Personable: When writing your application, keep it professional but let your personality shine through. We’re looking for someone who can connect with clients while maintaining a professional tone.
How to prepare for a job interview at Imperial Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retentions Administrator inside out. Familiarise yourself with customer retention strategies, cancellation processes, and how to handle policy renewals. This will show that you're genuinely interested and prepared.
✨Practice Makes Perfect
Since this role involves a lot of phone communication, practice your phone skills! Role-play common scenarios like handling missed payments or answering client queries. This will help you feel more confident and sound professional during the actual interview.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage your time and keep records organised. Bring examples of how you've used a CRM system in the past or how you’ve handled multiple tasks efficiently. This will highlight your strong administrative skills, which are crucial for the role.
✨Ask Smart Questions
Prepare some thoughtful questions about the company’s approach to customer retention or their team dynamics. This not only shows your interest but also gives you insight into whether the company is the right fit for you.
